Thought Leadership

Hear from thought leaders across the Planhat community.

Spotlight

Perspective

5 minute read

The infinite frontier

Discover Planhat's philosophy on Security, centered around dynamic protocols rather than static protections.

Spotlight

Vendor Assessment

10 minute read

Planhat is named a Customer Success Leader by IDC

Planhat is a Leader in IDC's 2024 MarketScape across both current capabilities and market-readiness of future strategies.

Planhat is named a Customer Success Leader by IDC

Planhat is named a Leader by Gartner and IDC

Reflecting on Planhat Open

Understand Your Customers

It's worth the risk: Managing and identifying risk in CS

It’s worth the risk: Identifying and managing risks in CS

Customer 360: What it is & why it matters

What is a customer health score & how do you calculate it?

How do you evaluate customer success?

What is a customer scorecard?

Accelerate time to value

Top ways AI powers Customer Success

Mastering AI in Customer Success

Making usage data meaningful

Building for company-wide customer success

Top 5 customer success best practices for SaaS

Customer success onboarding: Keep new customers happy

Deliver a world-class experience

The J-curve in CS

Delivering an outstanding customer experience at scale

Customer success metrics for SaaS

Become customer-centric

When AI can't compete: The advantage of emotional intelligence

How to use customer success analytics to improve retention

Types of customer success analytics

How to design CS for a mature organization

Transition into Customer Success

Optimize your customer organization

Community in motion

Branching out: Exploring the roles of Customer Success

Implementing Customer Success Software: Step-by-Step Guide

Being data-driven, are we there yet?

Data-driven customer success: Powering customer retention in 2024

Towards Workflow 2.0: Introducing Projects & Sequences

Retain & grow your revenue

Planhat is named a Customer Success Leader by IDC

Retention through education

The art of renewals

How to hit 120% NRR in 2024

HubSpot x Planhat: Driving Growth and Retention

Customer success is not sales

Our Perspective

The infinite frontier

Planhat is named a Leader by Gartner and IDC

Reflecting on Planhat Open

Combining Intuitiveness and Power

Our Next Chapter

Store of Stores