Thought Leadership

Hear from thought leaders across the Planhat community.

Spotlight

Panel Discussion

60 minute watch

Retention through education

In this webinar, we dive into how to achieve sustained growth through education, and how shifting this focus can significantly impact customer loyalty and lifetime value.

Spotlight

Perspective

3 minute read

Planhat is named a Leader by Gartner and IDC

Planhat has recently been named a Leader by both Gartner and IDC, recognized for the completeness of our vision and our ability to execute.

Understand Your Customers

AI in Customer Success

What metrics matter in customer success?

What is customer success analytics?

What is a customer scorecard?

How do you evaluate customer success?

How to find patterns and drive outcomes proactively

Accelerate time to value

Moving from defense to offense in CS

How to drive time to value for customers in only 14 days

Building for company-wide customer success

Making usage data meaningful

The CSMs role in customer onboarding

Delivering customer outcomes with a value framework

Deliver a world-class experience

The J-curve in CS

Customer success metrics for SaaS

How to create true customer advocates

How to do high touch customer success (Part 1)

How to do high touch customer success (Part 2)

Delivering an outstanding customer experience at scale

Become customer-centric

How to scale CS from start-up to enterprise

Types of customer success analytics

The CCO: why you need one (and how to become one)

How to design CS for a mature organization

Growth, retention and efficiency during challenging times

Why CS Matters: Securing Tech Stack Buy-In

Optimize your customer organization

Customer success benchmarks

How are CSMs measured?

How to get promoted as a CSM

How PushPress Saves Time & Resources with Customer Platform

Roles in a Customer Success division

CS Career Navigation

Retain & grow your revenue

Retention through education

How to fight churn as a CSM

What is a customer platform?

Net revenue retention in CS and beyond

What is a good customer growth rate?

How CS can prepare for VC investment

Our Perspective

Store of Stores

Combining Intuitiveness and Power

Reflecting on Planhat Open