Events & Webinars

CS Week New York City '25

September 30, 2025

CS Week New York City '25

September 30, 2025

CS Week New York City '25

September 30, 2025

CS Week New York City '25

September 30, 2025

Enhancing, Not Replacing Human Connections

Manchester

May 1, 2025

Panel

Accelerating Growth Through Customer Success (Part Two)

Online

Apr 9, 2025

Panel

Customer Success

Accelerating Growth Through Customer Success (Part One)

Online

Apr 2, 2025

Panel

Customer Success

Lunch&Learn Digital Customer Success: Skalierung mit Erfolg

Online

Mar 19, 2025

Panel

Customer Success

CS Happy Hour in Indianapolis

Indianapolis, IN

Feb 18, 2025

Meet-Up

Community

The J-curve in CS

Online

Feb 13, 2025

Panel

Customer Success

Community in Motion

Online

Nov 19, 2024

Panel

Community

Retention Through Education

Online

Oct 30, 2024

Panel

Retention

Branching Out: Exploring the roles of Customer Success

Online

Sep 18, 2024

Panel

Customer Success

When AI Can't Compete: The Advantage of Emotional Intelligence

Online

Aug 14, 2024

Panel

The Art of Renewals

Online

Jul 10, 2024

Panel

Renewals

Master Customer Success Platform: Selection to Optimization

Online

Jun 27, 2024

Panel

Tools

Mastering AI in Customer Success

Online

May 29, 2024

Panel

Delivering an Outstanding Customer Experience at Scale

Online

Apr 28, 2024

Panel

Scaled CS

Customer Success in Manchester

Manchester

Apr 25, 2024

Meet-Up

Community

It’s Worth the Risk: Identifying and Managing Risks in CS

Online

Mar 27, 2024

Panel

Risk

HubSpot x Planhat: Driving Growth and Retention

Online

Feb 14, 2024

Panel

Customer Analytics

How to Hit 120% NRR in 2024

Online

Jan 31, 2024

Panel

Retention

Data-Driven Customer Success: Powering Customer Retention in 2024

Online

Jan 24, 2024

Panel

Retention

Redefining Customer Success for 2024

Online

Dec 13, 2023

Panel

Customer Success

3 Top Challenges for a CSM 2023

Online

Nov 29, 2023

Panel

Careers

Private Equity: Investing in Customer Success

Online

Oct 25, 2023

Panel

Markets

How to Find Patterns and Drive Outcomes Proactively

Online

Oct 11, 2023

Panel

Customer Analytics

Mastering Change Management as a CSM

Online

Sep 27, 2023

Panel

Careers

What Does it Take to be a Chief Customer Officer?

Online

Sep 13, 2023

Panel

Careers

CSMs Role in Customer Onboarding

Online

Aug 30, 2023

Panel

Onboarding

What Does it Take to be a VP of Customer Success?

Online

Aug 17, 2023

Panel

Careers

What Does it Take to be a Director of Customer Success?

Online

Jul 5, 2023

Panel

Careers

Career Options in CS

Online

Jun 21, 2023

Panel

Careers

Cisco Partners: How to Use CX as a Key Differentiator

Online

Jun 6, 2023

Panel

Customer Success

My Customers are Churning: What Do I Do? (Part 2)

Online

May 25, 2023

Panel

Churn

What Does it Take to be a Head of Customer Success?

Online

May 10, 2023

Panel

Careers

My Customers are Churning: What Do I Do? (Part 1)

Online

Apr 19, 2023

Panel

Churn

Where Will the CS Pendulum Stop?

Online

Apr 5, 2023

Panel

Customer Success

How to Do High Touch Customer Success (Part 2)

Online

Mar 15, 2023

Panel

Productivity

CS Career Navigation

Online

Mar 1, 2023

Panel

Careers

How to Do High Touch Customer Success (Part 1)

Online

Feb 1, 2023

Panel

Productivity

How to Do CS Remotely

Online

Jan 18, 2023

Panel

Productivity

Planhat Experts: State of Customer Success

Online

Nov 30, 2022

Panel

Customer Success

Managing a Large Number of Customers

Online

Nov 15, 2022

Panel

Scaled CS

RevOps: The Secret to Unlocking Growth and Efficiency in SaaS

Online

Nov 1, 2022

Panel

Revenue

Growth, Retention and Efficiency During Challenging Times

Online

Oct 4, 2022

Panel

Leadership

How to Get Promoted as a CSM

Online

Sep 28, 2022

Panel

Careers

Let’s Break the Echo Chamber

Online

Sep 14, 2022

Panel

Customer Success

Being the First CSM at a Company

Online

Aug 24, 2022

Panel

Careers

How CS Can Prepare for VC Funding

Online

Jul 6, 2022

Panel

Markets

How to Create True Customer Advocates

Online

Jun 22, 2022

Panel

Community

The CCO: Why You Need One (and How to Become One)

Online

Jun 7, 2022

Panel

Leadership

Growing ARR as a CSM

Online

May 10, 2022

Panel

Revenue

Net Revenue Retention in CS

Online

Apr 26, 2022

Panel

Revenue

How to Fight Churn as a CSM

Online

Mar 30, 2022

Panel

Churn

How to Scale CS from Start-Up to Enterprise

Online

Mar 8, 2022

Panel

Leadership

A Guide to Stakeholder Mapping

Online

Feb 16, 2022

Panel

Customer Success

How to be a Leader on Lagging Metrics

Online

Jan 27, 2022

Panel

Customer Analytics

Learning Never Stops: Educating Tomorrow's CS Leaders

Online

Jan 11, 2022

Panel

Careers

Enhancing, Not Replacing Human Connections

Manchester

May 1, 2025

Panel

Accelerating Growth Through Customer Success (Part Two)

Online

Apr 9, 2025

Panel

Customer Success

Accelerating Growth Through Customer Success (Part One)

Online

Apr 2, 2025

Panel

Customer Success

Lunch&Learn Digital Customer Success: Skalierung mit Erfolg

Online

Mar 19, 2025

Panel

Customer Success

CS Happy Hour in Indianapolis

Indianapolis, IN

Feb 18, 2025

Meet-Up

Community

The J-curve in CS

Online

Feb 13, 2025

Panel

Customer Success

Community in Motion

Online

Nov 19, 2024

Panel

Community

Retention Through Education

Online

Oct 30, 2024

Panel

Retention

Branching Out: Exploring the roles of Customer Success

Online

Sep 18, 2024

Panel

Customer Success

When AI Can't Compete: The Advantage of Emotional Intelligence

Online

Aug 14, 2024

Panel

The Art of Renewals

Online

Jul 10, 2024

Panel

Renewals

Master Customer Success Platform: Selection to Optimization

Online

Jun 27, 2024

Panel

Tools

Mastering AI in Customer Success

Online

May 29, 2024

Panel

Delivering an Outstanding Customer Experience at Scale

Online

Apr 28, 2024

Panel

Scaled CS

Customer Success in Manchester

Manchester

Apr 25, 2024

Meet-Up

Community

It’s Worth the Risk: Identifying and Managing Risks in CS

Online

Mar 27, 2024

Panel

Risk

HubSpot x Planhat: Driving Growth and Retention

Online

Feb 14, 2024

Panel

Customer Analytics

How to Hit 120% NRR in 2024

Online

Jan 31, 2024

Panel

Retention

Data-Driven Customer Success: Powering Customer Retention in 2024

Online

Jan 24, 2024

Panel

Retention

Redefining Customer Success for 2024

Online

Dec 13, 2023

Panel

Customer Success

3 Top Challenges for a CSM 2023

Online

Nov 29, 2023

Panel

Careers

Private Equity: Investing in Customer Success

Online

Oct 25, 2023

Panel

Markets

How to Find Patterns and Drive Outcomes Proactively

Online

Oct 11, 2023

Panel

Customer Analytics

Mastering Change Management as a CSM

Online

Sep 27, 2023

Panel

Careers

What Does it Take to be a Chief Customer Officer?

Online

Sep 13, 2023

Panel

Careers

CSMs Role in Customer Onboarding

Online

Aug 30, 2023

Panel

Onboarding

What Does it Take to be a VP of Customer Success?

Online

Aug 17, 2023

Panel

Careers

What Does it Take to be a Director of Customer Success?

Online

Jul 5, 2023

Panel

Careers

Career Options in CS

Online

Jun 21, 2023

Panel

Careers

Cisco Partners: How to Use CX as a Key Differentiator

Online

Jun 6, 2023

Panel

Customer Success

My Customers are Churning: What Do I Do? (Part 2)

Online

May 25, 2023

Panel

Churn

What Does it Take to be a Head of Customer Success?

Online

May 10, 2023

Panel

Careers

My Customers are Churning: What Do I Do? (Part 1)

Online

Apr 19, 2023

Panel

Churn

Where Will the CS Pendulum Stop?

Online

Apr 5, 2023

Panel

Customer Success

How to Do High Touch Customer Success (Part 2)

Online

Mar 15, 2023

Panel

Productivity

CS Career Navigation

Online

Mar 1, 2023

Panel

Careers

How to Do High Touch Customer Success (Part 1)

Online

Feb 1, 2023

Panel

Productivity

How to Do CS Remotely

Online

Jan 18, 2023

Panel

Productivity

Planhat Experts: State of Customer Success

Online

Nov 30, 2022

Panel

Customer Success

Managing a Large Number of Customers

Online

Nov 15, 2022

Panel

Scaled CS

RevOps: The Secret to Unlocking Growth and Efficiency in SaaS

Online

Nov 1, 2022

Panel

Revenue

Growth, Retention and Efficiency During Challenging Times

Online

Oct 4, 2022

Panel

Leadership

How to Get Promoted as a CSM

Online

Sep 28, 2022

Panel

Careers

Let’s Break the Echo Chamber

Online

Sep 14, 2022

Panel

Customer Success

Being the First CSM at a Company

Online

Aug 24, 2022

Panel

Careers

How CS Can Prepare for VC Funding

Online

Jul 6, 2022

Panel

Markets

How to Create True Customer Advocates

Online

Jun 22, 2022

Panel

Community

The CCO: Why You Need One (and How to Become One)

Online

Jun 7, 2022

Panel

Leadership

Growing ARR as a CSM

Online

May 10, 2022

Panel

Revenue

Net Revenue Retention in CS

Online

Apr 26, 2022

Panel

Revenue

How to Fight Churn as a CSM

Online

Mar 30, 2022

Panel

Churn

How to Scale CS from Start-Up to Enterprise

Online

Mar 8, 2022

Panel

Leadership

A Guide to Stakeholder Mapping

Online

Feb 16, 2022

Panel

Customer Success

How to be a Leader on Lagging Metrics

Online

Jan 27, 2022

Panel

Customer Analytics

Learning Never Stops: Educating Tomorrow's CS Leaders

Online

Jan 11, 2022

Panel

Careers

Enhancing, Not Replacing Human Connections

Manchester

May 1, 2025

Panel

Accelerating Growth Through Customer Success (Part Two)

Online

Apr 9, 2025

Panel

Customer Success

Accelerating Growth Through Customer Success (Part One)

Online

Apr 2, 2025

Panel

Customer Success

Lunch&Learn Digital Customer Success: Skalierung mit Erfolg

Online

Mar 19, 2025

Panel

Customer Success

CS Happy Hour in Indianapolis

Indianapolis, IN

Feb 18, 2025

Meet-Up

Community

The J-curve in CS

Online

Feb 13, 2025

Panel

Customer Success

Community in Motion

Online

Nov 19, 2024

Panel

Community

Retention Through Education

Online

Oct 30, 2024

Panel

Retention

Branching Out: Exploring the roles of Customer Success

Online

Sep 18, 2024

Panel

Customer Success

When AI Can't Compete: The Advantage of Emotional Intelligence

Online

Aug 14, 2024

Panel

The Art of Renewals

Online

Jul 10, 2024

Panel

Renewals

Master Customer Success Platform: Selection to Optimization

Online

Jun 27, 2024

Panel

Tools

Mastering AI in Customer Success

Online

May 29, 2024

Panel

Delivering an Outstanding Customer Experience at Scale

Online

Apr 28, 2024

Panel

Scaled CS

Customer Success in Manchester

Manchester

Apr 25, 2024

Meet-Up

Community

It’s Worth the Risk: Identifying and Managing Risks in CS

Online

Mar 27, 2024

Panel

Risk

HubSpot x Planhat: Driving Growth and Retention

Online

Feb 14, 2024

Panel

Customer Analytics

How to Hit 120% NRR in 2024

Online

Jan 31, 2024

Panel

Retention

Data-Driven Customer Success: Powering Customer Retention in 2024

Online

Jan 24, 2024

Panel

Retention

Redefining Customer Success for 2024

Online

Dec 13, 2023

Panel

Customer Success

3 Top Challenges for a CSM 2023

Online

Nov 29, 2023

Panel

Careers

Private Equity: Investing in Customer Success

Online

Oct 25, 2023

Panel

Markets

How to Find Patterns and Drive Outcomes Proactively

Online

Oct 11, 2023

Panel

Customer Analytics

Mastering Change Management as a CSM

Online

Sep 27, 2023

Panel

Careers

What Does it Take to be a Chief Customer Officer?

Online

Sep 13, 2023

Panel

Careers

CSMs Role in Customer Onboarding

Online

Aug 30, 2023

Panel

Onboarding

What Does it Take to be a VP of Customer Success?

Online

Aug 17, 2023

Panel

Careers

What Does it Take to be a Director of Customer Success?

Online

Jul 5, 2023

Panel

Careers

Career Options in CS

Online

Jun 21, 2023

Panel

Careers

Cisco Partners: How to Use CX as a Key Differentiator

Online

Jun 6, 2023

Panel

Customer Success

My Customers are Churning: What Do I Do? (Part 2)

Online

May 25, 2023

Panel

Churn

What Does it Take to be a Head of Customer Success?

Online

May 10, 2023

Panel

Careers

My Customers are Churning: What Do I Do? (Part 1)

Online

Apr 19, 2023

Panel

Churn

Where Will the CS Pendulum Stop?

Online

Apr 5, 2023

Panel

Customer Success

How to Do High Touch Customer Success (Part 2)

Online

Mar 15, 2023

Panel

Productivity

CS Career Navigation

Online

Mar 1, 2023

Panel

Careers

How to Do High Touch Customer Success (Part 1)

Online

Feb 1, 2023

Panel

Productivity

How to Do CS Remotely

Online

Jan 18, 2023

Panel

Productivity

Planhat Experts: State of Customer Success

Online

Nov 30, 2022

Panel

Customer Success

Managing a Large Number of Customers

Online

Nov 15, 2022

Panel

Scaled CS

RevOps: The Secret to Unlocking Growth and Efficiency in SaaS

Online

Nov 1, 2022

Panel

Revenue

Growth, Retention and Efficiency During Challenging Times

Online

Oct 4, 2022

Panel

Leadership

How to Get Promoted as a CSM

Online

Sep 28, 2022

Panel

Careers

Let’s Break the Echo Chamber

Online

Sep 14, 2022

Panel

Customer Success

Being the First CSM at a Company

Online

Aug 24, 2022

Panel

Careers

How CS Can Prepare for VC Funding

Online

Jul 6, 2022

Panel

Markets

How to Create True Customer Advocates

Online

Jun 22, 2022

Panel

Community

The CCO: Why You Need One (and How to Become One)

Online

Jun 7, 2022

Panel

Leadership

Growing ARR as a CSM

Online

May 10, 2022

Panel

Revenue

Net Revenue Retention in CS

Online

Apr 26, 2022

Panel

Revenue

How to Fight Churn as a CSM

Online

Mar 30, 2022

Panel

Churn

How to Scale CS from Start-Up to Enterprise

Online

Mar 8, 2022

Panel

Leadership

A Guide to Stakeholder Mapping

Online

Feb 16, 2022

Panel

Customer Success

How to be a Leader on Lagging Metrics

Online

Jan 27, 2022

Panel

Customer Analytics

Learning Never Stops: Educating Tomorrow's CS Leaders

Online

Jan 11, 2022

Panel

Careers

Enhancing, Not Replacing Human Connections

Manchester

May 1, 2025

Panel

Accelerating Growth Through Customer Success (Part Two)

Online

Apr 9, 2025

Panel

Customer Success

Accelerating Growth Through Customer Success (Part One)

Online

Apr 2, 2025

Panel

Customer Success

Lunch&Learn Digital Customer Success: Skalierung mit Erfolg

Online

Mar 19, 2025

Panel

Customer Success

CS Happy Hour in Indianapolis

Indianapolis, IN

Feb 18, 2025

Meet-Up

Community

The J-curve in CS

Online

Feb 13, 2025

Panel

Customer Success

Community in Motion

Online

Nov 19, 2024

Panel

Community

Retention Through Education

Online

Oct 30, 2024

Panel

Retention

Branching Out: Exploring the roles of Customer Success

Online

Sep 18, 2024

Panel

Customer Success

When AI Can't Compete: The Advantage of Emotional Intelligence

Online

Aug 14, 2024

Panel

The Art of Renewals

Online

Jul 10, 2024

Panel

Renewals

Master Customer Success Platform: Selection to Optimization

Online

Jun 27, 2024

Panel

Tools

Mastering AI in Customer Success

Online

May 29, 2024

Panel

Delivering an Outstanding Customer Experience at Scale

Online

Apr 28, 2024

Panel

Scaled CS

Customer Success in Manchester

Manchester

Apr 25, 2024

Meet-Up

Community

It’s Worth the Risk: Identifying and Managing Risks in CS

Online

Mar 27, 2024

Panel

Risk

HubSpot x Planhat: Driving Growth and Retention

Online

Feb 14, 2024

Panel

Customer Analytics

How to Hit 120% NRR in 2024

Online

Jan 31, 2024

Panel

Retention

Data-Driven Customer Success: Powering Customer Retention in 2024

Online

Jan 24, 2024

Panel

Retention

Redefining Customer Success for 2024

Online

Dec 13, 2023

Panel

Customer Success

3 Top Challenges for a CSM 2023

Online

Nov 29, 2023

Panel

Careers

Private Equity: Investing in Customer Success

Online

Oct 25, 2023

Panel

Markets

How to Find Patterns and Drive Outcomes Proactively

Online

Oct 11, 2023

Panel

Customer Analytics

Mastering Change Management as a CSM

Online

Sep 27, 2023

Panel

Careers

What Does it Take to be a Chief Customer Officer?

Online

Sep 13, 2023

Panel

Careers

CSMs Role in Customer Onboarding

Online

Aug 30, 2023

Panel

Onboarding

What Does it Take to be a VP of Customer Success?

Online

Aug 17, 2023

Panel

Careers

What Does it Take to be a Director of Customer Success?

Online

Jul 5, 2023

Panel

Careers

Career Options in CS

Online

Jun 21, 2023

Panel

Careers

Cisco Partners: How to Use CX as a Key Differentiator

Online

Jun 6, 2023

Panel

Customer Success

My Customers are Churning: What Do I Do? (Part 2)

Online

May 25, 2023

Panel

Churn

What Does it Take to be a Head of Customer Success?

Online

May 10, 2023

Panel

Careers

My Customers are Churning: What Do I Do? (Part 1)

Online

Apr 19, 2023

Panel

Churn

Where Will the CS Pendulum Stop?

Online

Apr 5, 2023

Panel

Customer Success

How to Do High Touch Customer Success (Part 2)

Online

Mar 15, 2023

Panel

Productivity

CS Career Navigation

Online

Mar 1, 2023

Panel

Careers

How to Do High Touch Customer Success (Part 1)

Online

Feb 1, 2023

Panel

Productivity

How to Do CS Remotely

Online

Jan 18, 2023

Panel

Productivity

Planhat Experts: State of Customer Success

Online

Nov 30, 2022

Panel

Customer Success

Managing a Large Number of Customers

Online

Nov 15, 2022

Panel

Scaled CS

RevOps: The Secret to Unlocking Growth and Efficiency in SaaS

Online

Nov 1, 2022

Panel

Revenue

Growth, Retention and Efficiency During Challenging Times

Online

Oct 4, 2022

Panel

Leadership

How to Get Promoted as a CSM

Online

Sep 28, 2022

Panel

Careers

Let’s Break the Echo Chamber

Online

Sep 14, 2022

Panel

Customer Success

Being the First CSM at a Company

Online

Aug 24, 2022

Panel

Careers

How CS Can Prepare for VC Funding

Online

Jul 6, 2022

Panel

Markets

How to Create True Customer Advocates

Online

Jun 22, 2022

Panel

Community

The CCO: Why You Need One (and How to Become One)

Online

Jun 7, 2022

Panel

Leadership

Growing ARR as a CSM

Online

May 10, 2022

Panel

Revenue

Net Revenue Retention in CS

Online

Apr 26, 2022

Panel

Revenue

How to Fight Churn as a CSM

Online

Mar 30, 2022

Panel

Churn

How to Scale CS from Start-Up to Enterprise

Online

Mar 8, 2022

Panel

Leadership

A Guide to Stakeholder Mapping

Online

Feb 16, 2022

Panel

Customer Success

How to be a Leader on Lagging Metrics

Online

Jan 27, 2022

Panel

Customer Analytics

Learning Never Stops: Educating Tomorrow's CS Leaders

Online

Jan 11, 2022

Panel

Careers

700+ reviews

Solutions

Overview

For Sales

For Service Delivery

For Customer Success

Cisco CX Specialization

Platform

Features

Views

Workflows

Metrics

Automations

Integrations

Changelog

Resources

Pricing

Editorial

Webinars

Planhat Open

Help Center

Developers

RFP Template

Security

Customers

Impact Studies

Software

Business Services

Connected Businesses

Financial Services

Healthcare & Life Sciences

IT Services

Company

About

Careers

Press

Partnerships

Philanthropy

Events

Contact

Legal

Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

Cookie Policy

Status

700+ reviews

Solutions

Overview

For Sales

For Service Delivery

For Customer Success

Cisco CX Specialization

Platform

Features

Views

Workflows

Metrics

Automations

Integrations

Changelog

Resources

Pricing

Editorial

Webinars

Planhat Open

Help Center

Developers

RFP Template

Security

Customers

Impact Studies

Software

Business Services

Connected Businesses

Financial Services

Healthcare & Life Sciences

IT Services

Company

About

Careers

Press

Partnerships

Philanthropy

Events

Contact

Legal

Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

Cookie Policy

Status

700+ reviews

Solutions

Overview

For Sales

For Service Delivery

For Customer Success

Cisco CX Specialization

Platform

Features

Views

Workflows

Metrics

Automations

Integrations

Changelog

Resources

Pricing

Editorial

Webinars

Planhat Open

Help Center

Developers

RFP Template

Security

Customers

Impact Studies

Software

Business Services

Connected Businesses

Financial Services

Healthcare & Life Sciences

IT Services

Company

About

Careers

Press

Partnerships

Philanthropy

Events

Contact

Legal

Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

Cookie Policy

Status

700+ reviews

Solutions

Overview

For Sales

For Service Delivery

For Customer Success

Cisco CX Specialization

Platform

Features

Views

Workflows

Metrics

Automations

Integrations

Changelog

Resources

Pricing

Editorial

Webinars

Planhat Open

Help Center

Developers

RFP Template

Security

Customers

Impact Studies

Software

Business Services

Connected Businesses

Financial Services

Healthcare & Life Sciences

IT Services

Company

About

Careers

Press

Partnerships

Philanthropy

Events

Contact

Legal

Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

Cookie Policy

Status

Solutions

Platform

Explore

Editorial

Customers

Pricing

Request a demo