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A close-up of a computer chip.

IT Services

Bring transformation, not just technology

Managed Service Providers deliver value by getting ahead of their customers. Planhat is a system of action that empowers you to anticipate and serve customer needs at scale and deploy exceptional digital experiences as those needs evolve.

Get started

A close-up of a computer chip.

IT Services

Bring transformation, not just technology

Managed Service Providers deliver value by getting ahead of their customers. Planhat is a system of action that empowers you to anticipate and serve customer needs at scale and deploy exceptional digital experiences as those needs evolve.

Get started

A close-up of a computer chip.

IT Services

Bring transformation, not just technology

Managed Service Providers deliver value by getting ahead of their customers. Planhat is a system of action that empowers you to anticipate and serve customer needs at scale and deploy exceptional digital experiences as those needs evolve.

Get started

A close-up of a computer chip.

IT Services

Bring transformation, not just technology

Managed Service Providers deliver value by getting ahead of their customers. Planhat is a system of action that empowers you to anticipate and serve customer needs at scale and deploy exceptional digital experiences as those needs evolve.

Get started

Industry leaders trust Planhat to grow their revenue

Softcat
Telia Cygate
Natilik
Orange Business

Industry leaders trust Planhat to grow their revenue

Softcat
Telia Cygate
Natilik
Orange Business

Industry leaders trust Planhat to grow their revenue

Softcat
Telia Cygate
Natilik
Orange Business

Industry leaders trust Planhat to grow their revenue

Softcat
Telia Cygate
Natilik
Orange Business

We're built to power Managed Services. Cloud Infrastructure. Security. Network Management. App Development. IT Services.

We're built to power Managed Services. Cloud Infrastructure. Security. Network Management. App Development. IT Services.

We're built to power Managed Services. Cloud Infrastructure. Security. Network Management. App Development. IT Services.

We're built to power Managed Services. Cloud Infrastructure. Security. Network Management. App Development. IT Services.

We've spent the last decade working with leading IT Services companies and architecting a series of foundational building blocks to solve their greatest customer-facing challenges.

We've spent the last decade working with leading IT Services companies and architecting a series of foundational building blocks to solve their greatest customer-facing challenges.

We've spent the last decade working with leading IT Services companies and architecting a series of foundational building blocks to solve their greatest customer-facing challenges.

We've spent the last decade working with leading IT Services companies and architecting a series of foundational building blocks to solve their greatest customer-facing challenges.

An aerial view of a sand dune during a dust storm.

Manage projects

Stay focused on actions, not admin, with a suite of purpose-built, integrated workflows for your entire team.

An aerial view of a sand dune during a dust storm.

Manage projects

Stay focused on actions, not admin, with a suite of purpose-built, integrated workflows for your entire team.

An aerial view of a sand dune during a dust storm.

Manage projects

Stay focused on actions, not admin, with a suite of purpose-built, integrated workflows for your entire team.

An aerial view of a sand dune during a dust storm.

Manage projects

Stay focused on actions, not admin, with a suite of purpose-built, integrated workflows for your entire team.

Calendar Actions

Organise projects and tasks into clear timelines, show dependencies, quick-filter and assign statuses from an intuitive calendar view. Eliminate noise.

Calendar Actions

Organise projects and tasks into clear timelines, show dependencies, quick-filter and assign statuses from an intuitive calendar view. Eliminate noise.

Projects

Plan, track and deliver milestone results consistently. Define and deploy best practice task flows built to get your customer from A to B.

Projects

Plan, track and deliver milestone results consistently. Define and deploy best practice task flows built to get your customer from A to B.

Workflow Economics

Stay outcome-focused with embedded progress summaries, custom properties for time-tracking and value delivery, flexible hypothesis testing, and more.

Workflow Economics

Stay outcome-focused with embedded progress summaries, custom properties for time-tracking and value delivery, flexible hypothesis testing, and more.

Natilik

“To be able to look at our clients' health and get actionable insights based on intelligence rather than just gut feel is incredibly impactful. To then add automations and triggers on top of those insights...[Planhat] has moved us into the 21st century.”

Lisa Milnes

Director of Customer Success

Natilik

“To be able to look at our clients' health and get actionable insights based on intelligence rather than just gut feel is incredibly impactful. To then add automations and triggers on top of those insights...[Planhat] has moved us into the 21st century.”

Lisa Milnes

Director of Customer Success

Natilik

“To be able to look at our clients' health and get actionable insights based on intelligence rather than just gut feel is incredibly impactful. To then add automations and triggers on top of those insights...[Planhat] has moved us into the 21st century.”

Lisa Milnes

Director of Customer Success

Natilik

“To be able to look at our clients' health and get actionable insights based on intelligence rather than just gut feel is incredibly impactful. To then add automations and triggers on top of those insights...[Planhat] has moved us into the 21st century.”

Lisa Milnes

Director of Customer Success

A long-distance image of two people dressed in black walking through a desert sand storm.

Delight customers

Scale out engaging, best-in-class service experiences. Make every customer in your portfolio feel like your only customer.

A long-distance image of two people dressed in black walking through a desert sand storm.

Delight customers

Scale out engaging, best-in-class service experiences. Make every customer in your portfolio feel like your only customer.

A long-distance image of two people dressed in black walking through a desert sand storm.

Delight customers

Scale out engaging, best-in-class service experiences. Make every customer in your portfolio feel like your only customer.

A long-distance image of two people dressed in black walking through a desert sand storm.

Delight customers

Scale out engaging, best-in-class service experiences. Make every customer in your portfolio feel like your only customer.

Central Inbox

Empower your teams to deliver a consistent end-to-end client experience, with a single shared inbox for every client communication.

Central Inbox

Empower your teams to deliver a consistent end-to-end client experience, with a single shared inbox for every client communication.

Sequences

Drive outcomes through strategic, deliberately-paced, and personalised multichannel communications, sent automatically at scale.

Sequences

Drive outcomes through strategic, deliberately-paced, and personalised multichannel communications, sent automatically at scale.

Portals

Launch an interactive, whitelabelled ecosystem for every customer. Collaborate seamlessly by mirroring tasks, workflows, dashboards, documents and more.

Portals

Launch an interactive, whitelabelled ecosystem for every customer. Collaborate seamlessly by mirroring tasks, workflows, dashboards, documents and more.

Redis

“Ever since centralizing our teams, processes and tech stack in Planhat we have unlocked a much deeper understanding of our customers’ demands, which accordingly has driven the performance of our customer organization.”

Alexey Smolynanyy

Director of Customer Success Strategy

Redis

“Ever since centralizing our teams, processes and tech stack in Planhat we have unlocked a much deeper understanding of our customers’ demands, which accordingly has driven the performance of our customer organization.”

Alexey Smolynanyy

Director of Customer Success Strategy

Redis

“Ever since centralizing our teams, processes and tech stack in Planhat we have unlocked a much deeper understanding of our customers’ demands, which accordingly has driven the performance of our customer organization.”

Alexey Smolynanyy

Director of Customer Success Strategy

Redis

“Ever since centralizing our teams, processes and tech stack in Planhat we have unlocked a much deeper understanding of our customers’ demands, which accordingly has driven the performance of our customer organization.”

Alexey Smolynanyy

Director of Customer Success Strategy

Rock face consisting of dark and yellow mineral deposits, creating a streaked surface pattern.

Optimize resources

Resource plan effortlessly with a single control center for distributing project loads, calculating ROI and tracking performance.

Rock face consisting of dark and yellow mineral deposits, creating a streaked surface pattern.

Optimize resources

Resource plan effortlessly with a single control center for distributing project loads, calculating ROI and tracking performance.

Rock face consisting of dark and yellow mineral deposits, creating a streaked surface pattern.

Optimize resources

Resource plan effortlessly with a single control center for distributing project loads, calculating ROI and tracking performance.

Rock face consisting of dark and yellow mineral deposits, creating a streaked surface pattern.

Optimize resources

Resource plan effortlessly with a single control center for distributing project loads, calculating ROI and tracking performance.

Dynamic Assignment

Run pooled and scaled approaches effortlessly, with a sophisticated rules-based engine for dynamic assignment of tasks to team members.

Dynamic Assignment

Run pooled and scaled approaches effortlessly, with a sophisticated rules-based engine for dynamic assignment of tasks to team members.

Revenue Insights

Access opinionated, revenue-retention focused reporting out of the box. Track your recurring base, renewal rate, bookings, renewals and cash flow automatically.

Revenue Insights

Access opinionated, revenue-retention focused reporting out of the box. Track your recurring base, renewal rate, bookings, renewals and cash flow automatically.

Performance Monitoring

Set the right incentives by measuring your team the same way you measure your business - on revenue retention. Clearly benchmark your team on one another.

Performance Monitoring

Set the right incentives by measuring your team the same way you measure your business - on revenue retention. Clearly benchmark your team on one another.

Telia Cygate

“We chose Planhat since it’s a powerful platform that really suits Telia Cygate and the success work we do together with our customers.”

Urban Jansson

Head of Customer Experience

Telia Cygate

“We chose Planhat since it’s a powerful platform that really suits Telia Cygate and the success work we do together with our customers.”

Urban Jansson

Head of Customer Experience

Telia Cygate

“We chose Planhat since it’s a powerful platform that really suits Telia Cygate and the success work we do together with our customers.”

Urban Jansson

Head of Customer Experience

Telia Cygate

“We chose Planhat since it’s a powerful platform that really suits Telia Cygate and the success work we do together with our customers.”

Urban Jansson

Head of Customer Experience

Layers of

technology

Planhat is a customer platform with a comprehensive, extensible data foundation. Powered by a series of flexible, horizontally-built modules, it combines UI elegance with best-in-class performance.

Layers of

technology

Planhat is a customer platform with a comprehensive, extensible data foundation. Powered by a series of flexible, horizontally-built modules, it combines UI elegance with best-in-class performance.

Layers of

technology

Planhat is a customer platform with a comprehensive, extensible data foundation. Powered by a series of flexible, horizontally-built modules, it combines UI elegance with best-in-class performance.

Layers of

technology

Planhat is a customer platform with a comprehensive, extensible data foundation. Powered by a series of flexible, horizontally-built modules, it combines UI elegance with best-in-class performance.

Our Impact on IT Services

Planhat + Natilik

Planhat + Redis

“The relationship we have, the discussions with our CSMs, the EBRs where we plan ahead together, the synergy between Natilik and Planhat, and how we create value together... that’s an outstanding part of what Planhat offers.”

Lisa Milnes

Director of Customer Success, Natilik

Title

Challenge

Natilik's Client Success team was fractured into three unintended subunits, each using different systems and processes. As a result, there was no easy way for them to identify what needed to be done.

Solution

Natilik took advantage of Planhat's unlimited-seat licensing to get everyone in their business onto the platform, not just their Client Success Teams. By consolidating all their customer data in Planhat, they're now able to evaluate their clients' health on a common foundation and get actionable insights based on intelligence, rather than gut feel.

Unify your ecosystem

Your entire organization, built around your customer.

Our Impact on IT Services

Planhat + Natilik

Planhat + Redis

“The relationship we have, the discussions with our CSMs, the EBRs where we plan ahead together, the synergy between Natilik and Planhat, and how we create value together... that’s an outstanding part of what Planhat offers.”

Lisa Milnes

Director of Customer Success, Natilik

Title

Challenge

Natilik's Client Success team was fractured into three unintended subunits, each using different systems and processes. As a result, there was no easy way for them to identify what needed to be done.

Solution

Natilik took advantage of Planhat's unlimited-seat licensing to get everyone in their business onto the platform, not just their Client Success Teams. By consolidating all their customer data in Planhat, they're now able to evaluate their clients' health on a common foundation and get actionable insights based on intelligence, rather than gut feel.

Unify your ecosystem

Your entire organization, built around your customer.

Our Impact on IT Services

Planhat + Natilik

Planhat + Redis

“The relationship we have, the discussions with our CSMs, the EBRs where we plan ahead together, the synergy between Natilik and Planhat, and how we create value together... that’s an outstanding part of what Planhat offers.”

Lisa Milnes

Director of Customer Success, Natilik

Title

Challenge

Natilik's Client Success team was fractured into three unintended subunits, each using different systems and processes. As a result, there was no easy way for them to identify what needed to be done.

Solution

Natilik took advantage of Planhat's unlimited-seat licensing to get everyone in their business onto the platform, not just their Client Success Teams. By consolidating all their customer data in Planhat, they're now able to evaluate their clients' health on a common foundation and get actionable insights based on intelligence, rather than gut feel.

Unify your ecosystem

Your entire organization, built around your customer.

Our Impact on IT Services

Planhat + Natilik

Planhat + Redis

“The relationship we have, the discussions with our CSMs, the EBRs where we plan ahead together, the synergy between Natilik and Planhat, and how we create value together... that’s an outstanding part of what Planhat offers.”

Lisa Milnes

Director of Customer Success, Natilik

Title

Challenge

Natilik's Client Success team was fractured into three unintended subunits, each using different systems and processes. As a result, there was no easy way for them to identify what needed to be done.

Solution

Natilik took advantage of Planhat's unlimited-seat licensing to get everyone in their business onto the platform, not just their Client Success Teams. By consolidating all their customer data in Planhat, they're now able to evaluate their clients' health on a common foundation and get actionable insights based on intelligence, rather than gut feel.

Unify your ecosystem

Your entire organization, built around your customer.

A woman standing in an extensive desert wearing a futuristic transparent reflective glass visor.
Create exceptional experiences

We're powering over 2.6 million successful customer relationships.

Speak to an expert

A woman standing in an extensive desert wearing a futuristic transparent reflective glass visor.
Create exceptional experiences

We're powering over 2.6 million successful customer relationships.

Speak to an expert

A woman standing in an extensive desert wearing a futuristic transparent reflective glass visor.
Create exceptional experiences

We're powering over 2.6 million successful customer relationships.

Speak to an expert

A woman standing in an extensive desert wearing a futuristic transparent reflective glass visor.
Create exceptional experiences

We're powering over 2.6 million successful customer relationships.

Speak to an expert