Thought Leadership
Hear from thought leaders across the Planhat community.
Thought Leadership
Hear from thought leaders across the Planhat community.
Thought Leadership
Hear from thought leaders across the Planhat community.
Thought Leadership
Hear from thought leaders across the Planhat community.
Spotlight
Panel Discussion
•
30 minute watch
When AI can't compete: The advantage of emotional intelligence
Using AI in CS means deeply understand products and customer needs, respond quickly, and identify patterns accurately. However, the importance of building trust through emotional intelligence remains paramount.
Katie Culp
Spotlight
Panel Discussion
•
1 hour watch
What does it take to be a Chief Customer Officer?
In this “CS Hotseat” session, three CS leaders explore what it takes to be a Chief Customer Officer.
Christian Jakenfelds
Spotlight
Panel Discussion
•
30 minute watch
When AI can't compete: The advantage of emotional intelligence
Using AI in CS means deeply understand products and customer needs, respond quickly, and identify patterns accurately. However, the importance of building trust through emotional intelligence remains paramount.
Katie Culp
Spotlight
Panel Discussion
•
1 hour watch
What does it take to be a Chief Customer Officer?
In this “CS Hotseat” session, three CS leaders explore what it takes to be a Chief Customer Officer.
Christian Jakenfelds
Spotlight
Panel Discussion
•
30 minute watch
When AI can't compete: The advantage of emotional intelligence
Using AI in CS means deeply understand products and customer needs, respond quickly, and identify patterns accurately. However, the importance of building trust through emotional intelligence remains paramount.
Katie Culp
Spotlight
Panel Discussion
•
1 hour watch
What does it take to be a Chief Customer Officer?
In this “CS Hotseat” session, three CS leaders explore what it takes to be a Chief Customer Officer.
Christian Jakenfelds
Spotlight
Panel Discussion
•
30 minute watch
When AI can't compete: The advantage of emotional intelligence
Using AI in CS means deeply understand products and customer needs, respond quickly, and identify patterns accurately. However, the importance of building trust through emotional intelligence remains paramount.
Katie Culp
Spotlight
Panel Discussion
•
1 hour watch
What does it take to be a Chief Customer Officer?
In this “CS Hotseat” session, three CS leaders explore what it takes to be a Chief Customer Officer.
Christian Jakenfelds
Panel Discussion
•
30 minute watch
When AI can't compete: The advantage of emotional intelligence
Katie Culp
Panel Discussion
•
1 hour watch
What does it take to be a Chief Customer Officer?
Christian Jakenfelds
Panel Discussion
•
58 minute watch
What does it take to be a VP of Customer Success?
Christian Jakenfelds
Panel Discussion
•
57 minute watch
What does it take to be a Director of Customer Success?
Christian Jakenfelds
Interview
•
36 minute listen
Transition into Customer Success
Julie Reader
Panel Discussion
•
1 hour watch
Planhat Experts: The State of Customer Success
Christian Jakenfelds
Guide
•
40 minute watch
Why CS Matters: Securing Tech Stack Buy-In
Christian Jakenfelds
Panel Discussion
•
50 minute watch
Growth, retention and efficiency during challenging times
Erik Holm
Interview
•
40 minute listen
How to design CS for a mature organization
Marco Carrubba
Panel Discussion
•
1 hour watch
The CCO: why you need one (and how to become one)
Christian Jakenfelds
Guide
•
7 minute read
Types of customer success analytics
Doa Sarris
Panel Discussion
•
1 hour watch
How to scale CS from start-up to enterprise
Christian Jakenfelds
Guide
•
8 minute read
How to use customer success analytics to improve retention
Jonas Terning
Panel Discussion
•
30 minute watch
When AI can't compete: The advantage of emotional intelligence
Katie Culp
Panel Discussion
•
1 hour watch
What does it take to be a Chief Customer Officer?
Christian Jakenfelds
Panel Discussion
•
58 minute watch
What does it take to be a VP of Customer Success?
Christian Jakenfelds
Panel Discussion
•
57 minute watch
What does it take to be a Director of Customer Success?
Christian Jakenfelds
Interview
•
36 minute listen
Transition into Customer Success
Julie Reader
Panel Discussion
•
1 hour watch
Planhat Experts: The State of Customer Success
Christian Jakenfelds
Guide
•
40 minute watch
Why CS Matters: Securing Tech Stack Buy-In
Christian Jakenfelds
Panel Discussion
•
50 minute watch
Growth, retention and efficiency during challenging times
Erik Holm
Interview
•
40 minute listen
How to design CS for a mature organization
Marco Carrubba
Panel Discussion
•
1 hour watch
The CCO: why you need one (and how to become one)
Christian Jakenfelds
Guide
•
7 minute read
Types of customer success analytics
Doa Sarris
Panel Discussion
•
1 hour watch
How to scale CS from start-up to enterprise
Christian Jakenfelds
Guide
•
8 minute read
How to use customer success analytics to improve retention
Jonas Terning
Panel Discussion
•
30 minute watch
When AI can't compete: The advantage of emotional intelligence
Katie Culp
Panel Discussion
•
1 hour watch
What does it take to be a Chief Customer Officer?
Christian Jakenfelds
Panel Discussion
•
58 minute watch
What does it take to be a VP of Customer Success?
Christian Jakenfelds
Panel Discussion
•
57 minute watch
What does it take to be a Director of Customer Success?
Christian Jakenfelds
Interview
•
36 minute listen
Transition into Customer Success
Julie Reader
Panel Discussion
•
1 hour watch
Planhat Experts: The State of Customer Success
Christian Jakenfelds
Guide
•
40 minute watch
Why CS Matters: Securing Tech Stack Buy-In
Christian Jakenfelds
Panel Discussion
•
50 minute watch
Growth, retention and efficiency during challenging times
Erik Holm
Interview
•
40 minute listen
How to design CS for a mature organization
Marco Carrubba
Panel Discussion
•
1 hour watch
The CCO: why you need one (and how to become one)
Christian Jakenfelds
Guide
•
7 minute read
Types of customer success analytics
Doa Sarris
Panel Discussion
•
1 hour watch
How to scale CS from start-up to enterprise
Christian Jakenfelds
Guide
•
8 minute read
How to use customer success analytics to improve retention
Jonas Terning
Panel Discussion
•
30 minute watch
When AI can't compete: The advantage of emotional intelligence
Katie Culp
Panel Discussion
•
1 hour watch
What does it take to be a Chief Customer Officer?
Christian Jakenfelds
Panel Discussion
•
58 minute watch
What does it take to be a VP of Customer Success?
Christian Jakenfelds
Panel Discussion
•
57 minute watch
What does it take to be a Director of Customer Success?
Christian Jakenfelds
Interview
•
36 minute listen
Transition into Customer Success
Julie Reader
Panel Discussion
•
1 hour watch
Planhat Experts: The State of Customer Success
Christian Jakenfelds
Guide
•
40 minute watch
Why CS Matters: Securing Tech Stack Buy-In
Christian Jakenfelds
Panel Discussion
•
50 minute watch
Growth, retention and efficiency during challenging times
Erik Holm
Interview
•
40 minute listen
How to design CS for a mature organization
Marco Carrubba
Panel Discussion
•
1 hour watch
The CCO: why you need one (and how to become one)
Christian Jakenfelds
Guide
•
7 minute read
Types of customer success analytics
Doa Sarris
Panel Discussion
•
1 hour watch
How to scale CS from start-up to enterprise
Christian Jakenfelds
Guide
•
8 minute read
How to use customer success analytics to improve retention
Jonas Terning
Articles
Articles
Articles
Articles
Nothing here yet!
Nothing here yet!
Nothing here yet!
Nothing here yet!
Guide
•
7 minute read
Types of customer success analytics
Doa Sarris
Guide
•
8 minute read
How to use customer success analytics to improve retention
Jonas Terning
Panel Discussion
•
30 minute watch
When AI can't compete: The advantage of emotional intelligence
Katie Culp
Panel Discussion
•
1 hour watch
What does it take to be a Chief Customer Officer?
Christian Jakenfelds
Panel Discussion
•
58 minute watch
What does it take to be a VP of Customer Success?
Christian Jakenfelds
Panel Discussion
•
57 minute watch
What does it take to be a Director of Customer Success?
Christian Jakenfelds
Panel Discussion
•
1 hour watch
Planhat Experts: The State of Customer Success
Christian Jakenfelds
Guide
•
40 minute watch
Why CS Matters: Securing Tech Stack Buy-In
Christian Jakenfelds
Panel Discussion
•
50 minute watch
Growth, retention and efficiency during challenging times
Erik Holm
Panel Discussion
•
1 hour watch
The CCO: why you need one (and how to become one)
Christian Jakenfelds
Panel Discussion
•
1 hour watch
How to scale CS from start-up to enterprise
Christian Jakenfelds
Guide
•
7 minute read
Types of customer success analytics
Doa Sarris
Guide
•
8 minute read
How to use customer success analytics to improve retention
Jonas Terning
Guide
•
7 minute read
Types of customer success analytics
Doa Sarris
Guide
•
8 minute read
How to use customer success analytics to improve retention
Jonas Terning
Webinars
Webinars
Webinars
Webinars
Nothing here yet!
Nothing here yet!
Nothing here yet!
Nothing here yet!
Panel Discussion
•
30 minute watch
When AI can't compete: The advantage of emotional intelligence
Katie Culp
Panel Discussion
•
1 hour watch
What does it take to be a Chief Customer Officer?
Christian Jakenfelds
Panel Discussion
•
58 minute watch
What does it take to be a VP of Customer Success?
Christian Jakenfelds
Panel Discussion
•
57 minute watch
What does it take to be a Director of Customer Success?
Christian Jakenfelds
Panel Discussion
•
1 hour watch
Planhat Experts: The State of Customer Success
Christian Jakenfelds
Guide
•
40 minute watch
Why CS Matters: Securing Tech Stack Buy-In
Christian Jakenfelds
Panel Discussion
•
50 minute watch
Growth, retention and efficiency during challenging times
Erik Holm
Panel Discussion
•
1 hour watch
The CCO: why you need one (and how to become one)
Christian Jakenfelds
Panel Discussion
•
1 hour watch
How to scale CS from start-up to enterprise
Christian Jakenfelds
Panel Discussion
•
30 minute watch
When AI can't compete: The advantage of emotional intelligence
Katie Culp
Panel Discussion
•
1 hour watch
What does it take to be a Chief Customer Officer?
Christian Jakenfelds
Panel Discussion
•
58 minute watch
What does it take to be a VP of Customer Success?
Christian Jakenfelds
Panel Discussion
•
57 minute watch
What does it take to be a Director of Customer Success?
Christian Jakenfelds
Panel Discussion
•
1 hour watch
Planhat Experts: The State of Customer Success
Christian Jakenfelds
Guide
•
40 minute watch
Why CS Matters: Securing Tech Stack Buy-In
Christian Jakenfelds
Panel Discussion
•
50 minute watch
Growth, retention and efficiency during challenging times
Erik Holm
Panel Discussion
•
1 hour watch
The CCO: why you need one (and how to become one)
Christian Jakenfelds
Panel Discussion
•
1 hour watch
How to scale CS from start-up to enterprise
Christian Jakenfelds
Panel Discussion
•
30 minute watch
When AI can't compete: The advantage of emotional intelligence
Katie Culp
Panel Discussion
•
1 hour watch
What does it take to be a Chief Customer Officer?
Christian Jakenfelds
Panel Discussion
•
58 minute watch
What does it take to be a VP of Customer Success?
Christian Jakenfelds
Panel Discussion
•
57 minute watch
What does it take to be a Director of Customer Success?
Christian Jakenfelds
Panel Discussion
•
1 hour watch
Planhat Experts: The State of Customer Success
Christian Jakenfelds
Guide
•
40 minute watch
Why CS Matters: Securing Tech Stack Buy-In
Christian Jakenfelds
Panel Discussion
•
50 minute watch
Growth, retention and efficiency during challenging times
Erik Holm
Panel Discussion
•
1 hour watch
The CCO: why you need one (and how to become one)
Christian Jakenfelds
Panel Discussion
•
1 hour watch
How to scale CS from start-up to enterprise
Christian Jakenfelds
Panel Discussion
•
30 minute watch
When AI can't compete: The advantage of emotional intelligence
Katie Culp
Panel Discussion
•
1 hour watch
What does it take to be a Chief Customer Officer?
Christian Jakenfelds
Panel Discussion
•
58 minute watch
What does it take to be a VP of Customer Success?
Christian Jakenfelds
Panel Discussion
•
57 minute watch
What does it take to be a Director of Customer Success?
Christian Jakenfelds
Panel Discussion
•
1 hour watch
Planhat Experts: The State of Customer Success
Christian Jakenfelds
Guide
•
40 minute watch
Why CS Matters: Securing Tech Stack Buy-In
Christian Jakenfelds
Panel Discussion
•
50 minute watch
Growth, retention and efficiency during challenging times
Erik Holm
Panel Discussion
•
1 hour watch
The CCO: why you need one (and how to become one)
Christian Jakenfelds
Panel Discussion
•
1 hour watch
How to scale CS from start-up to enterprise
Christian Jakenfelds
Podcasts
Podcasts
Podcasts
Podcasts
Nothing here yet!
Nothing here yet!
Nothing here yet!
Nothing here yet!
Interview
•
36 minute listen
Transition into Customer Success
Julie Reader
Interview
•
40 minute listen
How to design CS for a mature organization
Marco Carrubba
Interview
•
36 minute listen
Transition into Customer Success
Julie Reader
Interview
•
40 minute listen
How to design CS for a mature organization
Marco Carrubba
Interview
•
36 minute listen
Transition into Customer Success
Julie Reader
Interview
•
40 minute listen
How to design CS for a mature organization
Marco Carrubba
Interview
•
36 minute listen
Transition into Customer Success
Julie Reader
Interview
•
40 minute listen
How to design CS for a mature organization
Marco Carrubba
Thought-leading customer-centric content, direct to your inbox every month.
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Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB