Mission
Redefine customer success for modern enterprises
People and Culture
At Planhat, we don’t talk about results—we get them. Starting with just two people and zero external funding, we’ve grown to nearly 200 people and hundreds of clients, while keeping a scrappy, high-ownership mindset. Builders, go-getters, and value creators thrive here. Planners and delegators? Not so much.
We’re building a new team to accelerate Enterprise sales—a segment where we’re gaining serious momentum. We work with innovative, ambitious global leaders to transform customer success, drive sustainable growth, and optimize operations with Planhat.
Most of our team has hands-on experience scaling software startups from the ground up to tens, or hundreds of millions. We’re resourceful, unafraid to challenge industry giants, and thrive on experimenting and figuring things out as we go.
Competencies
We care less about the number of years you’ve worked and more about your commercial acumen, entrepreneurial mindset, drive, and achievements so far. We’re looking for someone who has:
‘Builder mentality’: You thrive in uncharted territory. Rather than waiting for direction, you take initiative, create your own playbooks, you realise it's about traction as well as strategy.
Results-Driven: You exceed targets. You’re probably an overperforming AE who wants a tougher challenge, or a seasoned enterprise seller with a maverick streak, either way, you’re motivated by growth and impact.
Strategic sales: You get that every organization is different—especially when it comes to customer success. You build trust, and solve tough commercial challenges alongside global business leaders.
Ruthless Focus: You make good bets, you don’t chase everything that shines. You double down on your wins, and cut off what doesn’t work.
Trajectory
We like to think we’re creating one of the world’s most strategic and exciting business tools.
Tens of thousands of users worldwide rely on Planhat daily to manage over 2.6 million customers.
You’ll figure out pathways into fast growing scale-ups, and billion-dollar industry leaders, helping to power teams towards sustainable post-sales growth.
As one of the first hires in this high-impact unit, you’ll play a pivotal role in shaping and scaling a team that will be central to Planhat’s next phase of growth.
Location
Success in this mission depends on strong cultural alignment, a fast ramp-up, and close collaboration. You'll work directly with senior sales leaders, and this role will be based in Boston, Chicago, or LA.
