Tuesday, December 17, 2024
Planhat is named a Customer Success Leader by IDC
Planhat has been named as a Leader in the IDC MarketScape Worldwide Customer Success Applications Vendor Assessment across both current capabilities and market-readiness of future strategies.* This accolade comes on the heels of Planhat’s recognition as a Leader in Gartner’s Magic Quadrant™ for Customer Success Management Platforms.
Planhat has always been the customer platform built to serve your entire organization. IDC reports:
“Innovative product design leads to significant flexibility in the implementation and how it can capture customer data and present it to users. The company’s licensing model was designed to strategically support growth across an entire organization.”
And yet – unlike other vendors – this flexibility does not come at the cost of slow time to value or difficulty to adopt. In particular, IDC highlights Planhat’s integrability:
“From its inception, Planhat was designed to integrate easily with any data source and focus on ensuring the quality of that data leading to more accurate insights and results.”
For this reason, Planhat continues to lead both in the completeness of its vision of unlocking company-wide customer success, and its capacity to execute on that vision at every level – be it through innovative licensing; ease and depth of integration; flexibility of implementation; or lightness and intuitiveness of interface – to support strategic growth across an entire organization. Planhat’s CEO, Kaveh Rostampor, says:
“Planhat is the result of almost a decade of investment in flexible, intuitive technologies designed to unify customer data and the teams that depend on it. As AI continues to reimagine what’s possible with data, with we’re seeing accelerating adoption of customer-centric data models like Planhat – which empower users not just to extract meaningful insight, but convert it directly into action.”
Click here to download the full report.
About IDC MarketScape
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
*Source: IDC, “IDC MarketScape: Worldwide Customer Success Applications 2024 Vendor Assessment” doc #US51812024, December 2024.
Methodology
IDC MarketScape criteria selection, weightings, and vendor scores represent well-researched IDC judgment about the market and specific vendors. IDC analysts tailor the range of standard characteristics by which vendors are measured through structured discussions, surveys, and interviews with market leaders, participants and end users. Market weightings are based on user interviews, buyer surveys and the input of a review board of IDC experts in each market. IDC analysts base individual vendor scores, and ultimately vendor positions on the IDC MarketScape, on detailed surveys and interviews with the vendors, publicly available information and end-user experiences in an effort to provide an accurate and consistent assessment of each vendor's characteristics, behavior and capability.
Press Contacts
Christine Nielsen
Source
IDC