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Jonas Terning

Jonas Terning

Editor, Planhat

Jonas has over a decade of experience in marketing and media. Prior to Planhat, he ran the leading Stockholm-based communications agency, Make Your Mark, and was Editor in Chief of Aller Media, where he digitised and scaled one of Sweden's most notable lifestyle and media brands, Café.

The power of analytics in Customer Success

The power of analytics in Customer Success

The power of analytics in Customer Success

The power of analytics in Customer Success

How do you increase net dollar retention?

How do you increase net dollar retention?

How do you increase net dollar retention?

How do you increase net dollar retention?

What's the difference between gross and net retention?

What's the difference between gross and net retention?

What's the difference between gross and net retention?

What's the difference between gross and net retention?

How do you evaluate customer success?

How do you evaluate customer success?

How do you evaluate customer success?

How do you evaluate customer success?

What is a customer scorecard?

What is a customer scorecard?

What is a customer scorecard?

What is a customer scorecard?

What is customer success analytics?

What is customer success analytics?

What is customer success analytics?

What is customer success analytics?

Customer success metrics for SaaS

Customer success metrics for SaaS

Customer success metrics for SaaS

Customer success metrics for SaaS

Customer Success Managers: A necessity for customer success

Customer Success Managers: A necessity for customer success

Customer Success Managers: A necessity for customer success

Customer Success Managers: A necessity for customer success

Customer success job description: Customer Success Manager

Customer success job description: Customer Success Manager

Customer success job description: Customer Success Manager

Customer success job description: Customer Success Manager

Customer 360: What it is & why it matters

Customer 360: What it is & why it matters

Customer 360: What it is & why it matters

Customer 360: What it is & why it matters

What is a customer health score & how do you calculate it?

What is a customer health score & how do you calculate it?

What is a customer health score & how do you calculate it?

What is a customer health score & how do you calculate it?

Top 5 customer success best practices for SaaS

Top 5 customer success best practices for SaaS

Top 5 customer success best practices for SaaS

Top 5 customer success best practices for SaaS

Customer success onboarding: Keep new customers happy

Customer success onboarding: Keep new customers happy

Customer success onboarding: Keep new customers happy

Customer success onboarding: Keep new customers happy

9 customer success strategies to reduce churn

9 customer success strategies to reduce churn

9 customer success strategies to reduce churn

9 customer success strategies to reduce churn

How to use customer success analytics to improve retention

How to use customer success analytics to improve retention

How to use customer success analytics to improve retention

How to use customer success analytics to improve retention