Christian Jakenfelds

Go To Market & Field Researcher, Planhat

Christian is a GTM and Field researcher in the customer success space. He was previously a Customer Operations Manager at Tessian, where he co-led the product committee. He is also host to a series of popular thought-leadership shows, including CSNext and CS Hotseat, and was recognised as one of the Top 25 CS Thought Leaders in 2022.

How to be a leader on lagging metrics

How to scale CS from start-up to enterprise

Net revenue retention in CS and beyond

The CCO: why you need one (and how to become one)

How CS can prepare for VC investment

Why CS Matters: Securing Tech Stack Buy-In

Planhat Experts: The State of Customer Success

What does it take to be a Head of Customer Success?

What does it take to be a Director of Customer Success?

What does it take to be a VP of Customer Success?

What does it take to be a Chief Customer Officer?

Private Equity: Investing in Customer Success