Artificial Intelligence (AI) is revolutionising Customer Success, but let’s set the record straight—AI isn’t here to replace human relationships; it’s here to enhance them. Join us for an engaging panel discussion where industry leaders share how AI can empower Customer Success teams to drive deeper engagement, increase efficiency, and deliver truly personalised customer experiences.

What to expect

• How AI can automate routine tasks so CSMs can focus on strategic growth.

• The role of predictive analytics in identifying churn risks and expansion opportunities.

• Real-world examples of AI-driven insights leading to stronger customer relationships.

• Practical strategies for integrating AI without losing the human touch

This isn’t just theory—it’s a real conversation about the future of Customer Success and how AI can work with your team, not instead of it.

Our expert panellist team includes:
🗣️ Ell Powles, VP of Customer Success, Summize
🗣️ Michael Paine, Global Head of Customer Success, Infinity
🗣️ Harriet Kaufman, Snr Manager, Customer Success, Mixpanel

Date: 1 May, 2025
Location: Summize, 3&4 The Treehouse, Floor, 127 Portland St, Manchester M1 4PZ
Time: 5.30 - 8:00