Customer Success has too often been considered a reactive delivery function but leading technology solution providers recognize it as a revenue driver. In this session, Victor Ivarsson from Planhat will host industry leaders from LIFT, TruVue, and SmarTrak to discuss the key challenges that MSPs face in driving renewals, cross-sells, and upsells. Learn how aligning platforms, processes, and data can turn customer success into a profit center. 

We’ll be hosting a second part on April 9. In this session, we’ll showcase how Planhat, LiFT, TruVue, and SmarTrak work together to provide a holistic approach. From churn predictors to customer insights, we’ll break down how each piece fits into a unified strategy that drives retention and revenue growth. 

This session is hosted by Planhat's Global Customer Director, Victor Ivarsson - Victor is a seasoned Customer Success Director currently focused on the Cisco and Managed Partners ecosystem at Planhat. He is a former collegiate dual-athlete with 12+ years of experience in the SaaS-industry with an extensive international background. Throughout his career he has built and developed profitable Sales, CS, and PS teams as well as an IPO on NASDAQ. 

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