Shifting from defense to offense in Customer Success is not a simple task. But to help your customers achieve their business goals, you need to have a proactive mindset. So, how do you make the move—and find the time to focus on the offensive?
In this episode, our host Anika Zubair chats with Harini Gokul, Head of Customer Success at AWS about her experience of shaping and building CS as a value realization function.
Harini is a global business and technology leader. She has twenty years of experience leading over 2,500 global employees at Microsoft and is currently a part of Amazon Web Services' Executive team where she oversees the CS department.
So, what does CS look like at one of the most customer-centric companies in the world?
