Planhat is named a Leader by Gartner and IDC

Over the last couple of weeks, Planhat has been named a Leader by both Gartner and IDC, recognized for: our current capabilities, the completeness of our vision, our ability to execute on it – and the market-readiness of our future strategies.

Gartner’s first report of this kind evaluates the top Customer Success Management (CSM) Platforms, benchmarking us against industry peers and underscoring our commitment to customer-driven growth and retention. Similarly, IDC highlights how both the Planhat platform and our licensing model have been effectively designed to "strategically support growth across an entire organization".

This recognition is the culmination of a decade-long journey of relentless focus on what we see as the cornerstone of modern business: enabling customer retention and growth. Planhat remains independent, driven by the vision of its founders and management team – people who have been shaped profoundly by real industry needs their entire careers.

What’s really worth noting, though, is that unlike our peers in the space, we’ve never been a platform purely for Customer Success. As both Gartner and IDC highlight, Planhat is uniquely positioned to broadly support and integrate post-sale teams – not silo them off from one another. It’s no accident that more than 30% of Planhat users work outside traditional Customer Success teams. Everything we’ve done since day 1 has been founded on the assumption that customer success is everyone’s business. Because of this we’re: building a stack of flexible, cross-functional data and workflow tools – not point solutions – to support the entire customer lifecycle; pricing by accounts managed, not seats used; and implementing our product based on an outcome-led value framework, not optimizing for tactical adoption. We believe this unique philosophy means that Planhat is one of few tools capable of delivering exponentially more value to existing users and customers as it is adopted by new teams and functions. 

We’re proud to be delivering on our vision by offering a world-class product, supported by experienced local teams across more than a dozen key markets, and serving a rapidly growing customer community – including industry leaders like Nasdaq, Redis, Trustpilot, Kickstarter, and 8x8 – who choose to build their business on Planhat. Their success is our daily inspiration, as these partnerships reinforce our belief in the power of our modern customer platform. I couldn’t be more energized by how far we’ve come, or more excited about what we’re yet to achieve. 

But there’s no secret formula to our success—it’s about consistency, innovation, and the unwavering commitment of the phenomenal people that power Planhat. 

Stay focused on the vision, lead with product – not marketing – and don’t get caught up in what everyone else is up to. Do that day after day – year after year – and you’ve got a market leader. 

Big thanks to the exceptional Planhat team and our customers for this milestone. We can’t wait to shape the future of modern customer management with you. Read the full press releases for Gartner here and IDC here, and IDC's full report here.

Onwards and upwards!