Upcoming
45 minutes
Lunch&Learn Digital Customer Success : Skalierung mit Erfolg
March 19, 2025
|
12:00 - 12:45
CEST
•
Do more with less. In den letzten Jahren hat sich der Fokus von Growth at all costs hin zu Profitabilität und Effizienz verschoben – und damit rückt Digital Customer Success stärker in den Mittelpunkt. Unternehmen müssen ihre Kunden skalierbar und effizient betreuen, um langfristige Bindung und Wachstum zu sichern.
Unser erstes Lunch & Learn mit Sally Stöwe von Customer Obsessing fokussiert sich auf genau diesen Themen. Welche Herausforderungen sind typisch bei digitaler CS-Strategien? Wie könnt Ihr eure Digital CS Maturity bewerten? Was sind Best Practices zur erfolgreichen Umsetzung.
Was könnt ihr erwarten?
Die größten Herausforderungen einer digitalen CS-Strategie
Wie ihr eure Digital CS Maturity skaliert und weiterentwickelt
Konkrete Action Items für eine erfolgreiche digitale CS-Strategie
Register to watch
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About the speakers
Jakob Mitchell
CS Consultant, Planhat
Moderator
Jakob leads the DACH region at Planhat, where he helps companies design and implement customer success strategies to drive retention and growth powered by technology. His background is in CRM where he previously drove growth at HubSpot, enabling small businesses to scale smarter with tech.
Jakob Mitchell
CS Consultant, Planhat
Moderator
Jakob leads the DACH region at Planhat, where he helps companies design and implement customer success strategies to drive retention and growth powered by technology. His background is in CRM where he previously drove growth at HubSpot, enabling small businesses to scale smarter with tech.
Jakob Mitchell
CS Consultant, Planhat
Moderator
Jakob leads the DACH region at Planhat, where he helps companies design and implement customer success strategies to drive retention and growth powered by technology. His background is in CRM where he previously drove growth at HubSpot, enabling small businesses to scale smarter with tech.
Jakob Mitchell
CS Consultant, Planhat
Moderator
Jakob leads the DACH region at Planhat, where he helps companies design and implement customer success strategies to drive retention and growth powered by technology. His background is in CRM where he previously drove growth at HubSpot, enabling small businesses to scale smarter with tech.
Sally Stoewe
Co-Founder, Customer Obsessing Consulting
Sally is Co-Founder at Customer Obsessing Consulting, where she builds, grows & scales Customer Success organizations for customers across Europe & the US. With her background in Project Management, she empowers frontline CSMs through journey mapping, playbook design and skills training in various areas. Her expertise and contributions to the European CS organization made her be recognized as a CS Thought Leader to Watch in 2023.
Sally Stoewe
Co-Founder, Customer Obsessing Consulting
Sally is Co-Founder at Customer Obsessing Consulting, where she builds, grows & scales Customer Success organizations for customers across Europe & the US. With her background in Project Management, she empowers frontline CSMs through journey mapping, playbook design and skills training in various areas. Her expertise and contributions to the European CS organization made her be recognized as a CS Thought Leader to Watch in 2023.
Sally Stoewe
Co-Founder, Customer Obsessing Consulting
Sally is Co-Founder at Customer Obsessing Consulting, where she builds, grows & scales Customer Success organizations for customers across Europe & the US. With her background in Project Management, she empowers frontline CSMs through journey mapping, playbook design and skills training in various areas. Her expertise and contributions to the European CS organization made her be recognized as a CS Thought Leader to Watch in 2023.
Sally Stoewe
Co-Founder, Customer Obsessing Consulting
Sally is Co-Founder at Customer Obsessing Consulting, where she builds, grows & scales Customer Success organizations for customers across Europe & the US. With her background in Project Management, she empowers frontline CSMs through journey mapping, playbook design and skills training in various areas. Her expertise and contributions to the European CS organization made her be recognized as a CS Thought Leader to Watch in 2023.
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March 19, 2025
Lunch&Learn Digital Customer Success : Skalierung mit Erfolg
Key takeaways
Do more with less. In den letzten Jahren hat sich der Fokus von Growth at all costs hin zu Profitabilität und Effizienz verschoben – und damit rückt Digital Customer Success stärker in den Mittelpunkt. Unternehmen müssen ihre Kunden skalierbar und effizient betreuen, um langfristige Bindung und Wachstum zu sichern.
Unser erstes Lunch & Learn mit Sally Stöwe von Customer Obsessing fokussiert sich auf genau diesen Themen. Welche Herausforderungen sind typisch bei digitaler CS-Strategien? Wie könnt Ihr eure Digital CS Maturity bewerten? Was sind Best Practices zur erfolgreichen Umsetzung.
Was könnt ihr erwarten?
Die größten Herausforderungen einer digitalen CS-Strategie
Wie ihr eure Digital CS Maturity skaliert und weiterentwickelt
Konkrete Action Items für eine erfolgreiche digitale CS-Strategie
Don't miss these
Multi-Year Deals: The basics
How to use customer success analytics to improve retention
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Don't miss these
Multi-Year Deals: The basics
How to use customer success analytics to improve retention
9 customer success strategies to reduce churn
Don't miss these
Multi-Year Deals: The basics
How to use customer success analytics to improve retention
9 customer success strategies to reduce churn
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2025 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2025 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2025 Planhat AB
