30 minutes
How to fight churn as a CSM
As a Customer Success Manager, you’re in a constant battle to reduce churn as much as possible. Easier said than done.
We are excited to sit down in this CSM corner with Andri Annuka, Customer Success Team Lead at Pipedrive, and Morika Georgieva, Customer Success Manager at Permutive who share their experiences and best practices on fighting churn.
Watch the session to learn:
how to identify a risky customer
different types and reasons for churn
strategies to prepare and reduce churn within your organization
Watch the recording
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About the speakers
Gurprem Sagoo
Customer Success Operations Manager, Planhat
Moderator
Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.
Gurprem Sagoo
Customer Success Operations Manager, Planhat
Moderator
Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.
Gurprem Sagoo
Customer Success Operations Manager, Planhat
Moderator
Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.
Gurprem Sagoo
Customer Success Operations Manager, Planhat
Moderator
Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.
Andri Annuka
Customer Success Manager, Pipedrive
Andri Annuka is an experienced CS Team Lead with more than 15 years of experience in sales and customer relationship management. He joined Pipedrive 3 years ago and started out as a CSM. Since then, he has been promoted twice and today he leads and motivates a team of 12 people. He values empathy and communication skills when working with people and considers building relationships as one of his strengths.
Andri Annuka
Customer Success Manager, Pipedrive
Andri Annuka is an experienced CS Team Lead with more than 15 years of experience in sales and customer relationship management. He joined Pipedrive 3 years ago and started out as a CSM. Since then, he has been promoted twice and today he leads and motivates a team of 12 people. He values empathy and communication skills when working with people and considers building relationships as one of his strengths.
Andri Annuka
Customer Success Manager, Pipedrive
Andri Annuka is an experienced CS Team Lead with more than 15 years of experience in sales and customer relationship management. He joined Pipedrive 3 years ago and started out as a CSM. Since then, he has been promoted twice and today he leads and motivates a team of 12 people. He values empathy and communication skills when working with people and considers building relationships as one of his strengths.
Andri Annuka
Customer Success Manager, Pipedrive
Andri Annuka is an experienced CS Team Lead with more than 15 years of experience in sales and customer relationship management. He joined Pipedrive 3 years ago and started out as a CSM. Since then, he has been promoted twice and today he leads and motivates a team of 12 people. He values empathy and communication skills when working with people and considers building relationships as one of his strengths.
Morika Georgieva
CSM, Permutive
Morika Georgieva is a CSM at Permutive, where she has been growing a team of CSMs, focussed on delivering value and developing close relationships with customers in a high-touch customer success model. Having spent her entire career in CS roles, Morika is passionate about promoting and elevating the profession globally.
Morika Georgieva
CSM, Permutive
Morika Georgieva is a CSM at Permutive, where she has been growing a team of CSMs, focussed on delivering value and developing close relationships with customers in a high-touch customer success model. Having spent her entire career in CS roles, Morika is passionate about promoting and elevating the profession globally.
Morika Georgieva
CSM, Permutive
Morika Georgieva is a CSM at Permutive, where she has been growing a team of CSMs, focussed on delivering value and developing close relationships with customers in a high-touch customer success model. Having spent her entire career in CS roles, Morika is passionate about promoting and elevating the profession globally.
Morika Georgieva
CSM, Permutive
Morika Georgieva is a CSM at Permutive, where she has been growing a team of CSMs, focussed on delivering value and developing close relationships with customers in a high-touch customer success model. Having spent her entire career in CS roles, Morika is passionate about promoting and elevating the profession globally.
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March 30, 2022
How to fight churn as a CSM
As a Customer Success Manager, you’re in a constant battle to reduce churn as much as possible. Easier said than done.
We are excited to sit down in this CSM corner with Andri Annuka, Customer Success Team Lead at Pipedrive, and Morika Georgieva, Customer Success Manager at Permutive who share their experiences and best practices on fighting churn.
Key takeaways
Watch the session to learn:
how to identify a risky customer
different types and reasons for churn
strategies to prepare and reduce churn within your organization
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Multi-Year Deals: The basics
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Multi-Year Deals: The basics
How to use customer success analytics to improve retention
9 customer success strategies to reduce churn
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB