30 minutes
How to hit 120% NRR in 2024
As we step into a fresh year, it’s crucial to establish your goals. For most Customer Success Managers, net revenue retention (NRR) stands as the benchmark metric. Now, how can you elevate your performance to new heights?
In this session, Rich Gawlas, Founder of Onward & Upward, and Erich Gardner, Customer Success Manager at Planhat shares their experiences and best practices on how to take your performance to the next level.
Watch the session to learn more about:
Why everyone is talking about 120% NRR
The importance of prioritising proactive over reactive work
Effective collaboration with revenue teams
Watch the recording
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About the speakers
Gurprem Sagoo
CS Operations, Planhat
Moderator
Gurprem Sagoo is a CSM at Planhat with over 8 years of experience as a CS lead in the SaaS industry. He has worked with global brands across the world and is an enthusiastic speaker, passionate about Customer Success, Advocacy, and Community. Gurprem is also a part-time musician and an avid record collector.
Gurprem Sagoo
CS Operations, Planhat
Moderator
Gurprem Sagoo is a CSM at Planhat with over 8 years of experience as a CS lead in the SaaS industry. He has worked with global brands across the world and is an enthusiastic speaker, passionate about Customer Success, Advocacy, and Community. Gurprem is also a part-time musician and an avid record collector.
Gurprem Sagoo
CS Operations, Planhat
Moderator
Gurprem Sagoo is a CSM at Planhat with over 8 years of experience as a CS lead in the SaaS industry. He has worked with global brands across the world and is an enthusiastic speaker, passionate about Customer Success, Advocacy, and Community. Gurprem is also a part-time musician and an avid record collector.
Gurprem Sagoo
CS Operations, Planhat
Moderator
Gurprem Sagoo is a CSM at Planhat with over 8 years of experience as a CS lead in the SaaS industry. He has worked with global brands across the world and is an enthusiastic speaker, passionate about Customer Success, Advocacy, and Community. Gurprem is also a part-time musician and an avid record collector.
Rich Gawlas
Founder, Onward & Upward
Rich Gawlas is an outcome-driven CS leader and Founder of Onward & Upward, implementing AI solutions for revenue teams. He’s passionate about guiding clients to the “lightbulb moment” and has led expansion and renewal for customers in marketing, healthcare, fintech and more. A career marketer, Rich leveraged his 10 years of experience into CS and is excited at what the future holds for SaaS, CS and how AI will help teams perform their best.
Rich Gawlas
Founder, Onward & Upward
Rich Gawlas is an outcome-driven CS leader and Founder of Onward & Upward, implementing AI solutions for revenue teams. He’s passionate about guiding clients to the “lightbulb moment” and has led expansion and renewal for customers in marketing, healthcare, fintech and more. A career marketer, Rich leveraged his 10 years of experience into CS and is excited at what the future holds for SaaS, CS and how AI will help teams perform their best.
Rich Gawlas
Founder, Onward & Upward
Rich Gawlas is an outcome-driven CS leader and Founder of Onward & Upward, implementing AI solutions for revenue teams. He’s passionate about guiding clients to the “lightbulb moment” and has led expansion and renewal for customers in marketing, healthcare, fintech and more. A career marketer, Rich leveraged his 10 years of experience into CS and is excited at what the future holds for SaaS, CS and how AI will help teams perform their best.
Rich Gawlas
Founder, Onward & Upward
Rich Gawlas is an outcome-driven CS leader and Founder of Onward & Upward, implementing AI solutions for revenue teams. He’s passionate about guiding clients to the “lightbulb moment” and has led expansion and renewal for customers in marketing, healthcare, fintech and more. A career marketer, Rich leveraged his 10 years of experience into CS and is excited at what the future holds for SaaS, CS and how AI will help teams perform their best.
Erich Gardner
Customer Success, Planhat
Erich Gardner is a Customer Success leader at Planhat, consulting CS leaders and teams on their own CS strategy. Erich has over 8 years of SaaS experience with the majority of that time in customer and commercial facing roles. He has had the opportunity to experience a capacity of functions from building and leading CS teams at scale to managing enterprise customer portfolios.
Erich Gardner
Customer Success, Planhat
Erich Gardner is a Customer Success leader at Planhat, consulting CS leaders and teams on their own CS strategy. Erich has over 8 years of SaaS experience with the majority of that time in customer and commercial facing roles. He has had the opportunity to experience a capacity of functions from building and leading CS teams at scale to managing enterprise customer portfolios.
Erich Gardner
Customer Success, Planhat
Erich Gardner is a Customer Success leader at Planhat, consulting CS leaders and teams on their own CS strategy. Erich has over 8 years of SaaS experience with the majority of that time in customer and commercial facing roles. He has had the opportunity to experience a capacity of functions from building and leading CS teams at scale to managing enterprise customer portfolios.
Erich Gardner
Customer Success, Planhat
Erich Gardner is a Customer Success leader at Planhat, consulting CS leaders and teams on their own CS strategy. Erich has over 8 years of SaaS experience with the majority of that time in customer and commercial facing roles. He has had the opportunity to experience a capacity of functions from building and leading CS teams at scale to managing enterprise customer portfolios.
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Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB