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30 minutes

Mastering AI in Customer Success

AI is everywhere, but are we sure we're using it as effectively as possible? While it's a hot topic in customer success, it's still relatively new, and there’s much to learn. In this webinar, we'll explore the top three ways Customer Success Managers should be leveraging AI right now.

We'll discuss how CSMs who are obsessed with AI are using it to make their workflows more efficient and deliver better results. Our speakers will share tactical tips, tricks, and takeaways that you can implement in your day-to-day work.

Watch on demand to learn:

  1. The top three ways our speakers are harnessing the power of AI.

  2. Practical strategies to integrate AI into your daily workflows.

  3. Insights and examples from CSMs already successfully using AI.

This session will help ensure you're using AI in the smartest ways possible.

Watch the recording

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About the speakers

Gurprem Sagoo

CS Operations, Planhat

Moderator

Gurprem Sagoo is a CSM at Planhat with over 8 years of experience as a CS lead in the SaaS industry. He has worked with global brands across the world and is an enthusiastic speaker, passionate about Customer Success, Advocacy, and Community. Gurprem is also a part-time musician and an avid record collector.

Gurprem Sagoo

CS Operations, Planhat

Moderator

Gurprem Sagoo is a CSM at Planhat with over 8 years of experience as a CS lead in the SaaS industry. He has worked with global brands across the world and is an enthusiastic speaker, passionate about Customer Success, Advocacy, and Community. Gurprem is also a part-time musician and an avid record collector.

Gurprem Sagoo

CS Operations, Planhat

Moderator

Gurprem Sagoo is a CSM at Planhat with over 8 years of experience as a CS lead in the SaaS industry. He has worked with global brands across the world and is an enthusiastic speaker, passionate about Customer Success, Advocacy, and Community. Gurprem is also a part-time musician and an avid record collector.

Gurprem Sagoo

CS Operations, Planhat

Moderator

Gurprem Sagoo is a CSM at Planhat with over 8 years of experience as a CS lead in the SaaS industry. He has worked with global brands across the world and is an enthusiastic speaker, passionate about Customer Success, Advocacy, and Community. Gurprem is also a part-time musician and an avid record collector.

Jazmin Lewis

Global Head of CS, hackajob

Jazmin Lewis is the Global Head of Customer Success at hackajob. She manages a team of 8 CSMs, handling over 150 Enterprise customers across the UK, US, and India. Jazmin is passionate about driving customer results through data-driven insights and tactical decisions. She enjoy spending as much time as possible with her customers, putting herself in their shoes to understand how hackajob can solve their hiring pains.

Jazmin Lewis

Global Head of CS, hackajob

Jazmin Lewis is the Global Head of Customer Success at hackajob. She manages a team of 8 CSMs, handling over 150 Enterprise customers across the UK, US, and India. Jazmin is passionate about driving customer results through data-driven insights and tactical decisions. She enjoy spending as much time as possible with her customers, putting herself in their shoes to understand how hackajob can solve their hiring pains.

Jazmin Lewis

Global Head of CS, hackajob

Jazmin Lewis is the Global Head of Customer Success at hackajob. She manages a team of 8 CSMs, handling over 150 Enterprise customers across the UK, US, and India. Jazmin is passionate about driving customer results through data-driven insights and tactical decisions. She enjoy spending as much time as possible with her customers, putting herself in their shoes to understand how hackajob can solve their hiring pains.

Jazmin Lewis

Global Head of CS, hackajob

Jazmin Lewis is the Global Head of Customer Success at hackajob. She manages a team of 8 CSMs, handling over 150 Enterprise customers across the UK, US, and India. Jazmin is passionate about driving customer results through data-driven insights and tactical decisions. She enjoy spending as much time as possible with her customers, putting herself in their shoes to understand how hackajob can solve their hiring pains.

Beth Ward

Customer Success, Planhat

Beth Ward is a Manager of Customer Success for the EMEA region at Planhat. She leads a team of CSMs who help clients achieve their goals and maximize their value from Planhat. Beth is passionate about creating and delivering learning experiences that empower our customers to succeed and grow with our product.

Beth Ward

Customer Success, Planhat

Beth Ward is a Manager of Customer Success for the EMEA region at Planhat. She leads a team of CSMs who help clients achieve their goals and maximize their value from Planhat. Beth is passionate about creating and delivering learning experiences that empower our customers to succeed and grow with our product.

Beth Ward

Customer Success, Planhat

Beth Ward is a Manager of Customer Success for the EMEA region at Planhat. She leads a team of CSMs who help clients achieve their goals and maximize their value from Planhat. Beth is passionate about creating and delivering learning experiences that empower our customers to succeed and grow with our product.

Beth Ward

Customer Success, Planhat

Beth Ward is a Manager of Customer Success for the EMEA region at Planhat. She leads a team of CSMs who help clients achieve their goals and maximize their value from Planhat. Beth is passionate about creating and delivering learning experiences that empower our customers to succeed and grow with our product.

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