30 minutes
My customers are churning: what do I do? (Part 1)
In the fast-paced world of business, it's no secret that some customers may come and go. However, savvy companies know that minimizing churn rate is essential to long-term success. But what exactly can you do to keep customers?
In this session, Alex Gold, Manager of Enterprise Customer Success at GoCardless, and Daniel Deller, Manager Strategic Retail at Bazaarvoice will share their experiences and best practices on managing churn.
Watch the session to learn:
immediate steps to take when you think customers are churning
what are the specific steps to build a successful plan
how to work with customer personas in tricky situations
Watch the recording
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About the speakers
Gurprem Sagoo
Customer Success Operations Manager, Planhat
Moderator
Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.
Gurprem Sagoo
Customer Success Operations Manager, Planhat
Moderator
Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.
Gurprem Sagoo
Customer Success Operations Manager, Planhat
Moderator
Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.
Gurprem Sagoo
Customer Success Operations Manager, Planhat
Moderator
Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.
Alex Gold
Manager of Enterprise CS, GoCardless
Alex Gold is Manager of Enterprise Customer Success at GoCardless with over 10 years of experience working in the CS world across the Martech and Fintech space. Based in London, she leads her team to drive success across GoCardless’s top merchants and build out a world-class CS function and strategy. Alex is also a full-time dog mum to Monty the Mini Dachshund, affectionately known to others as ‘Prince Monty’.
Alex Gold
Manager of Enterprise CS, GoCardless
Alex Gold is Manager of Enterprise Customer Success at GoCardless with over 10 years of experience working in the CS world across the Martech and Fintech space. Based in London, she leads her team to drive success across GoCardless’s top merchants and build out a world-class CS function and strategy. Alex is also a full-time dog mum to Monty the Mini Dachshund, affectionately known to others as ‘Prince Monty’.
Alex Gold
Manager of Enterprise CS, GoCardless
Alex Gold is Manager of Enterprise Customer Success at GoCardless with over 10 years of experience working in the CS world across the Martech and Fintech space. Based in London, she leads her team to drive success across GoCardless’s top merchants and build out a world-class CS function and strategy. Alex is also a full-time dog mum to Monty the Mini Dachshund, affectionately known to others as ‘Prince Monty’.
Alex Gold
Manager of Enterprise CS, GoCardless
Alex Gold is Manager of Enterprise Customer Success at GoCardless with over 10 years of experience working in the CS world across the Martech and Fintech space. Based in London, she leads her team to drive success across GoCardless’s top merchants and build out a world-class CS function and strategy. Alex is also a full-time dog mum to Monty the Mini Dachshund, affectionately known to others as ‘Prince Monty’.
Daniel Deller
Manager of Strategic Retail, Bazaarvoice
Daniel Deller leads the EMEA Retail team at Bazaarvoice with over 10 years of experience across sales and client success. He is currently leading a team of Account Directors who are responsible for renewing and expanding retail partnerships across EMEA.
Daniel Deller
Manager of Strategic Retail, Bazaarvoice
Daniel Deller leads the EMEA Retail team at Bazaarvoice with over 10 years of experience across sales and client success. He is currently leading a team of Account Directors who are responsible for renewing and expanding retail partnerships across EMEA.
Daniel Deller
Manager of Strategic Retail, Bazaarvoice
Daniel Deller leads the EMEA Retail team at Bazaarvoice with over 10 years of experience across sales and client success. He is currently leading a team of Account Directors who are responsible for renewing and expanding retail partnerships across EMEA.
Daniel Deller
Manager of Strategic Retail, Bazaarvoice
Daniel Deller leads the EMEA Retail team at Bazaarvoice with over 10 years of experience across sales and client success. He is currently leading a team of Account Directors who are responsible for renewing and expanding retail partnerships across EMEA.
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By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB