30 minutes
The art of renewals
In the recurring economy renewals are king.
In this CSM Corner, we dig into renewal success strategies with Angela Ireland, Senior Customer Experience Manager at Rubrik and Sabrina Perpetua, CSM at Planhat.
We cover:
Planning: timelines, objectives, data collection
Preparing stakeholders and setting expectations
Negotiation strategies and effective communication
Whether you’re a seasoned vet or new to renewal management, you’ll learn practical tips-and-tricks on how to confidently approach this cornerstone of Customer Success.
Watch the recording
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About the speakers
Gurprem Sagoo
CS Operations, Planhat
Moderator
Gurprem Sagoo is a CSM at Planhat with over 8 years of experience as a CS lead in the SaaS industry. He has worked with global brands across the world and is an enthusiastic speaker, passionate about Customer Success, Advocacy, and Community. Gurprem is also a part-time musician and an avid record collector.
Gurprem Sagoo
CS Operations, Planhat
Moderator
Gurprem Sagoo is a CSM at Planhat with over 8 years of experience as a CS lead in the SaaS industry. He has worked with global brands across the world and is an enthusiastic speaker, passionate about Customer Success, Advocacy, and Community. Gurprem is also a part-time musician and an avid record collector.
Gurprem Sagoo
CS Operations, Planhat
Moderator
Gurprem Sagoo is a CSM at Planhat with over 8 years of experience as a CS lead in the SaaS industry. He has worked with global brands across the world and is an enthusiastic speaker, passionate about Customer Success, Advocacy, and Community. Gurprem is also a part-time musician and an avid record collector.
Gurprem Sagoo
CS Operations, Planhat
Moderator
Gurprem Sagoo is a CSM at Planhat with over 8 years of experience as a CS lead in the SaaS industry. He has worked with global brands across the world and is an enthusiastic speaker, passionate about Customer Success, Advocacy, and Community. Gurprem is also a part-time musician and an avid record collector.
Angela Ireland
Customer Experience, Rubrik
Angela Ireland has been working in Customer Success for 15+ years. Currently a Senior Customer Experience Manager at Rubrik, In her role, Angela partners with customers and internal stakeholders to build advocacy and ensure that customers get the best solutions and services. Having previously managed at NetApp for CS in Major Accounts, Angela brings a 360 view for working with teams and customers for outcome driven success.
Angela Ireland
Customer Experience, Rubrik
Angela Ireland has been working in Customer Success for 15+ years. Currently a Senior Customer Experience Manager at Rubrik, In her role, Angela partners with customers and internal stakeholders to build advocacy and ensure that customers get the best solutions and services. Having previously managed at NetApp for CS in Major Accounts, Angela brings a 360 view for working with teams and customers for outcome driven success.
Angela Ireland
Customer Experience, Rubrik
Angela Ireland has been working in Customer Success for 15+ years. Currently a Senior Customer Experience Manager at Rubrik, In her role, Angela partners with customers and internal stakeholders to build advocacy and ensure that customers get the best solutions and services. Having previously managed at NetApp for CS in Major Accounts, Angela brings a 360 view for working with teams and customers for outcome driven success.
Angela Ireland
Customer Experience, Rubrik
Angela Ireland has been working in Customer Success for 15+ years. Currently a Senior Customer Experience Manager at Rubrik, In her role, Angela partners with customers and internal stakeholders to build advocacy and ensure that customers get the best solutions and services. Having previously managed at NetApp for CS in Major Accounts, Angela brings a 360 view for working with teams and customers for outcome driven success.
Sabrina Perpetua
Customer Success, Planhat
Sabrina Perpetua is a skilled Sales and Customer Success professional in the SaaS industry, with a background in in corporate communications, marketing, and strategic planning. She manages a diverse client portfolio across the US, Canada, and Latin America, and excels in fostering long-term relationships and strategic business development.
Sabrina Perpetua
Customer Success, Planhat
Sabrina Perpetua is a skilled Sales and Customer Success professional in the SaaS industry, with a background in in corporate communications, marketing, and strategic planning. She manages a diverse client portfolio across the US, Canada, and Latin America, and excels in fostering long-term relationships and strategic business development.
Sabrina Perpetua
Customer Success, Planhat
Sabrina Perpetua is a skilled Sales and Customer Success professional in the SaaS industry, with a background in in corporate communications, marketing, and strategic planning. She manages a diverse client portfolio across the US, Canada, and Latin America, and excels in fostering long-term relationships and strategic business development.
Sabrina Perpetua
Customer Success, Planhat
Sabrina Perpetua is a skilled Sales and Customer Success professional in the SaaS industry, with a background in in corporate communications, marketing, and strategic planning. She manages a diverse client portfolio across the US, Canada, and Latin America, and excels in fostering long-term relationships and strategic business development.
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July 10, 2024
The art of renewals
Key takeaways
In the recurring economy renewals are king.
In this CSM Corner, we dig into renewal success strategies with Angela Ireland, Senior Customer Experience Manager at Rubrik and Sabrina Perpetua, CSM at Planhat.
We cover:
Planning: timelines, objectives, data collection
Preparing stakeholders and setting expectations
Negotiation strategies and effective communication
Whether you’re a seasoned vet or new to renewal management, you’ll learn practical tips-and-tricks on how to confidently approach this cornerstone of Customer Success.
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Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB