Gurprem Sagoo
Gurprem Sagoo
Customer Success Operations Manager, Planhat
Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.
Community in motion
Community in motion
Community in motion
Community in motion
The art of renewals
The art of renewals
The art of renewals
The art of renewals
Mastering AI in Customer Success
Mastering AI in Customer Success
Mastering AI in Customer Success
Mastering AI in Customer Success
Delivering an outstanding customer experience at scale
Delivering an outstanding customer experience at scale
Delivering an outstanding customer experience at scale
Delivering an outstanding customer experience at scale
It’s worth the risk: Identifying and managing risks in CS
It’s worth the risk: Identifying and managing risks in CS
It’s worth the risk: Identifying and managing risks in CS
It’s worth the risk: Identifying and managing risks in CS
How to hit 120% NRR in 2024
How to hit 120% NRR in 2024
How to hit 120% NRR in 2024
How to hit 120% NRR in 2024
How to find patterns and drive outcomes proactively
How to find patterns and drive outcomes proactively
How to find patterns and drive outcomes proactively
How to find patterns and drive outcomes proactively
The CSMs role in customer onboarding
The CSMs role in customer onboarding
The CSMs role in customer onboarding
The CSMs role in customer onboarding
Career options in CS
Career options in CS
Career options in CS
Career options in CS
My customers are churning: what do I do? (Part 1)
My customers are churning: what do I do? (Part 1)
My customers are churning: what do I do? (Part 1)
My customers are churning: what do I do? (Part 1)
How to do high touch customer success (Part 2)
How to do high touch customer success (Part 2)
How to do high touch customer success (Part 2)
How to do high touch customer success (Part 2)
How to do high touch customer success (Part 1)
How to do high touch customer success (Part 1)
How to do high touch customer success (Part 1)
How to do high touch customer success (Part 1)
How to get promoted as a CSM
How to get promoted as a CSM
How to get promoted as a CSM
How to get promoted as a CSM
How to create true customer advocates
How to create true customer advocates
How to create true customer advocates
How to create true customer advocates
How to fight churn as a CSM
How to fight churn as a CSM
How to fight churn as a CSM
How to fight churn as a CSM
Who's who? A guide to stakeholder mapping
Who's who? A guide to stakeholder mapping
Who's who? A guide to stakeholder mapping
Who's who? A guide to stakeholder mapping
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2025 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2025 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2025 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2025 Planhat AB
