Gurprem Sagoo

Gurprem Sagoo

Customer Success Operations Manager, Planhat

Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.

Mastering AI in Customer Success

Mastering AI in Customer Success

Mastering AI in Customer Success

Delivering an outstanding customer experience at scale

Delivering an outstanding customer experience at scale

Delivering an outstanding customer experience at scale

How to hit 120% NRR in 2024

How to hit 120% NRR in 2024

How to hit 120% NRR in 2024

It’s worth the risk: Identifying and managing risks in CS

It’s worth the risk: Identifying and managing risks in CS

It’s worth the risk: Identifying and managing risks in CS

Who's who? A guide to stakeholder mapping

Who's who? A guide to stakeholder mapping

Who's who? A guide to stakeholder mapping

How to fight churn as a CSM

How to fight churn as a CSM

How to fight churn as a CSM

How to create true customer advocates

How to create true customer advocates

How to create true customer advocates

How to get promoted as a CSM

How to get promoted as a CSM

How to get promoted as a CSM

How to do high touch customer success (Part 1)

How to do high touch customer success (Part 1)

How to do high touch customer success (Part 1)

How to do high touch customer success (Part 2)

How to do high touch customer success (Part 2)

How to do high touch customer success (Part 2)

My customers are churning: what do I do? (Part 1)

My customers are churning: what do I do? (Part 1)

My customers are churning: what do I do? (Part 1)

The CSMs role in customer onboarding

The CSMs role in customer onboarding

The CSMs role in customer onboarding

How to find patterns and drive outcomes proactively

How to find patterns and drive outcomes proactively

How to find patterns and drive outcomes proactively

Mastering AI in Customer Success

Delivering an outstanding customer experience at scale

How to hit 120% NRR in 2024

It’s worth the risk: Identifying and managing risks in CS