August 24, 2022
Being the first CSM at a company
Being the first CSM at a company can be a dream with limitless possibilities, or a nightmare with unclear objectives. Nonetheless, it’s a challenge many will (hopefully?) face during a career within CS. So how should you tackle it?
We have invited Lauren Cumming, Director of CS at Candu, and Liz Stephany, Director of CS at Close who will share their experiences and best practices on being the first CSM at a software company.
Key takeaways
Watch the session to learn:
what it really means to be the first CSM
how to take control of the customer base
how to hire a team & set yourself up for the leadership role
Don't miss these
Multi-Year Deals: The basics
How to use customer success analytics to improve retention
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Don't miss these
Multi-Year Deals: The basics
How to use customer success analytics to improve retention
9 customer success strategies to reduce churn
Don't miss these
Multi-Year Deals: The basics
How to use customer success analytics to improve retention
9 customer success strategies to reduce churn
August 24, 2022
Being the first CSM at a company
Being the first CSM at a company
Being the first CSM at a company
Watch the session to learn:
what it really means to be the first CSM
how to take control of the customer base
how to hire a team & set yourself up for the leadership role
Watch the session to learn:
what it really means to be the first CSM
how to take control of the customer base
how to hire a team & set yourself up for the leadership role
Watch the session to learn:
what it really means to be the first CSM
how to take control of the customer base
how to hire a team & set yourself up for the leadership role
Watch the session to learn:
what it really means to be the first CSM
how to take control of the customer base
how to hire a team & set yourself up for the leadership role
Gurprem Sagoo
Customer Success Operations Manager, Planhat
Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.
Don't miss these
Multi-Year Deals: The basics
How to use customer success analytics to improve retention
9 customer success strategies to reduce churn
Don't miss these
Multi-Year Deals: The basics
How to use customer success analytics to improve retention
9 customer success strategies to reduce churn
Don't miss these
Multi-Year Deals: The basics
How to use customer success analytics to improve retention
9 customer success strategies to reduce churn
Don't miss these
Multi-Year Deals: The basics
How to use customer success analytics to improve retention
9 customer success strategies to reduce churn
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Customers
© 2025 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2025 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2025 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2025 Planhat AB