55 minutes
Cisco Partners: Use CX as a differentiator
As the industry shifts towards recurring revenue, Cisco and its partners lead the way. But how do you create a great customer experience in a time of intense transformation? And how can you capitalise on the current turbulence to strengthen your business in the long run?
Watch Mikael Casserberg, Partner Transformation Lead at Cisco, Lisa Milnes, Client Success Director at Natilik and Ben Gardner, Customer Success Manager at Planhat as they discuss:
customer experience and customer success within the Cisco ecosystem
building a sustainable lifecycle practice to drive recurring revenue
comparing customer success strategies
Cisco, managed services and SaaS
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About the speakers
Christian Jakenfelds
Go To Market & Field Researcher, Planhat
Moderator
Christian is a GTM and Field researcher in the customer success space. He was previously a Customer Operations Manager at Tessian, where he co-led the product committee. He is also host to a series of popular thought-leadership shows, including CSNext and CS Hotseat, and was recognised as one of the Top 25 CS Thought Leaders in 2022.
Christian Jakenfelds
Go To Market & Field Researcher, Planhat
Moderator
Christian is a GTM and Field researcher in the customer success space. He was previously a Customer Operations Manager at Tessian, where he co-led the product committee. He is also host to a series of popular thought-leadership shows, including CSNext and CS Hotseat, and was recognised as one of the Top 25 CS Thought Leaders in 2022.
Christian Jakenfelds
Go To Market & Field Researcher, Planhat
Moderator
Christian is a GTM and Field researcher in the customer success space. He was previously a Customer Operations Manager at Tessian, where he co-led the product committee. He is also host to a series of popular thought-leadership shows, including CSNext and CS Hotseat, and was recognised as one of the Top 25 CS Thought Leaders in 2022.
Christian Jakenfelds
Go To Market & Field Researcher, Planhat
Moderator
Christian is a GTM and Field researcher in the customer success space. He was previously a Customer Operations Manager at Tessian, where he co-led the product committee. He is also host to a series of popular thought-leadership shows, including CSNext and CS Hotseat, and was recognised as one of the Top 25 CS Thought Leaders in 2022.
Mikael Casserberg
Partner Transformation Lead, Cisco
Mikael Casserberg is a senior IT professional with over 15 years of experience. As the Partner Transformation Lead at Cisco, he’s responsible for understanding customer priorities, developing business value-oriented success motions, and driving adoption programs and engagements for Cisco Technology and Services. Mikael is passionate about helping businesses through important transformation programs.
Mikael Casserberg
Partner Transformation Lead, Cisco
Mikael Casserberg is a senior IT professional with over 15 years of experience. As the Partner Transformation Lead at Cisco, he’s responsible for understanding customer priorities, developing business value-oriented success motions, and driving adoption programs and engagements for Cisco Technology and Services. Mikael is passionate about helping businesses through important transformation programs.
Mikael Casserberg
Partner Transformation Lead, Cisco
Mikael Casserberg is a senior IT professional with over 15 years of experience. As the Partner Transformation Lead at Cisco, he’s responsible for understanding customer priorities, developing business value-oriented success motions, and driving adoption programs and engagements for Cisco Technology and Services. Mikael is passionate about helping businesses through important transformation programs.
Mikael Casserberg
Partner Transformation Lead, Cisco
Mikael Casserberg is a senior IT professional with over 15 years of experience. As the Partner Transformation Lead at Cisco, he’s responsible for understanding customer priorities, developing business value-oriented success motions, and driving adoption programs and engagements for Cisco Technology and Services. Mikael is passionate about helping businesses through important transformation programs.
Lisa Milnes
Commercial Client Success Director, Natilik
Lisa Milnes has worked in the technology sector for the past 14 years. In 2017, Lisa joined Natilik in the Service Delivery team and was quickly promoted to join their leadership team as Commercial Client Success Director in 2019. Lisa has worked with a variety of clients across many sectors & multiple countries and heads up the team of Client Success Managers, Renewals Manager & Service Delivery Managers.
Lisa Milnes
Commercial Client Success Director, Natilik
Lisa Milnes has worked in the technology sector for the past 14 years. In 2017, Lisa joined Natilik in the Service Delivery team and was quickly promoted to join their leadership team as Commercial Client Success Director in 2019. Lisa has worked with a variety of clients across many sectors & multiple countries and heads up the team of Client Success Managers, Renewals Manager & Service Delivery Managers.
Lisa Milnes
Commercial Client Success Director, Natilik
Lisa Milnes has worked in the technology sector for the past 14 years. In 2017, Lisa joined Natilik in the Service Delivery team and was quickly promoted to join their leadership team as Commercial Client Success Director in 2019. Lisa has worked with a variety of clients across many sectors & multiple countries and heads up the team of Client Success Managers, Renewals Manager & Service Delivery Managers.
Lisa Milnes
Commercial Client Success Director, Natilik
Lisa Milnes has worked in the technology sector for the past 14 years. In 2017, Lisa joined Natilik in the Service Delivery team and was quickly promoted to join their leadership team as Commercial Client Success Director in 2019. Lisa has worked with a variety of clients across many sectors & multiple countries and heads up the team of Client Success Managers, Renewals Manager & Service Delivery Managers.
Ben Gardner
CS Manager, Planhat
Ben Gardner is Manager, Customer Success EMEA at Planhat, bringing over 10 years of experience in post-sales at B2B SaaS companies. Prior to working at Planhat, he was Director of CS at sustainability tech company Rio, and Head of Account Management at Media Monitoring company Vocus. It was at here that he turned a reactive commercial team into a proactive, values-based, customer-centric team.
Ben Gardner
CS Manager, Planhat
Ben Gardner is Manager, Customer Success EMEA at Planhat, bringing over 10 years of experience in post-sales at B2B SaaS companies. Prior to working at Planhat, he was Director of CS at sustainability tech company Rio, and Head of Account Management at Media Monitoring company Vocus. It was at here that he turned a reactive commercial team into a proactive, values-based, customer-centric team.
Ben Gardner
CS Manager, Planhat
Ben Gardner is Manager, Customer Success EMEA at Planhat, bringing over 10 years of experience in post-sales at B2B SaaS companies. Prior to working at Planhat, he was Director of CS at sustainability tech company Rio, and Head of Account Management at Media Monitoring company Vocus. It was at here that he turned a reactive commercial team into a proactive, values-based, customer-centric team.
Ben Gardner
CS Manager, Planhat
Ben Gardner is Manager, Customer Success EMEA at Planhat, bringing over 10 years of experience in post-sales at B2B SaaS companies. Prior to working at Planhat, he was Director of CS at sustainability tech company Rio, and Head of Account Management at Media Monitoring company Vocus. It was at here that he turned a reactive commercial team into a proactive, values-based, customer-centric team.
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Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB