30 minutes
Community in motion
From traditional guilds to modern digital platforms, communities have always been the bedrock for professional growth and innovation. These networks have evolved from physical marketplaces to today's business communities, but their core purpose remains unchanged: connecting professionals to share knowledge, establish best practices, and accelerate success.
In this CSM Corner session, we explore how modern professional communities are transforming from optional networks into essential business accelerators. Our guest speaker, Sue Nabeth Moore, a spearhead for CS communities, shares her top five reasons for joining communities. Valentin Lejot, senior CSM at Planhat, shares lessons from over a decade of active community participation and the tangible benefits he’s gained along the way.
About the speakers
Gurprem Sagoo
CS Operations, Planhat
Moderator
Gurprem Sagoo is leading CS Operations at Planhat with over 10 years of experience in the SaaS industry, and CSM of the Year 2022 in the Customer Success Excellence awards. He works with global brands and Enterprises, and is an enthusiastic speaker, passionate about Customer Success, Advocacy, and Community. Gurprem is also a part-time musician and an avid record collector.
Gurprem Sagoo
CS Operations, Planhat
Moderator
Gurprem Sagoo is leading CS Operations at Planhat with over 10 years of experience in the SaaS industry, and CSM of the Year 2022 in the Customer Success Excellence awards. He works with global brands and Enterprises, and is an enthusiastic speaker, passionate about Customer Success, Advocacy, and Community. Gurprem is also a part-time musician and an avid record collector.
Gurprem Sagoo
CS Operations, Planhat
Moderator
Gurprem Sagoo is leading CS Operations at Planhat with over 10 years of experience in the SaaS industry, and CSM of the Year 2022 in the Customer Success Excellence awards. He works with global brands and Enterprises, and is an enthusiastic speaker, passionate about Customer Success, Advocacy, and Community. Gurprem is also a part-time musician and an avid record collector.
Gurprem Sagoo
CS Operations, Planhat
Moderator
Gurprem Sagoo is leading CS Operations at Planhat with over 10 years of experience in the SaaS industry, and CSM of the Year 2022 in the Customer Success Excellence awards. He works with global brands and Enterprises, and is an enthusiastic speaker, passionate about Customer Success, Advocacy, and Community. Gurprem is also a part-time musician and an avid record collector.
Sue Nabeth Moore
Customer Success Advisor
Sue Nabeth Moore is the cofounder of Success Chain, an international consultancy coaching and training company. She is an award-winning customer success intrapreneur and entrepreneur with 25 years in software change management and CS leader roles. She has co-founded many CS communities to help evolve the profession including: Meetups in Paris and Lisbon, events in London and Dublin and the cofounder of the French-speaking summit, Engage Paris.
Sue Nabeth Moore
Customer Success Advisor
Sue Nabeth Moore is the cofounder of Success Chain, an international consultancy coaching and training company. She is an award-winning customer success intrapreneur and entrepreneur with 25 years in software change management and CS leader roles. She has co-founded many CS communities to help evolve the profession including: Meetups in Paris and Lisbon, events in London and Dublin and the cofounder of the French-speaking summit, Engage Paris.
Sue Nabeth Moore
Customer Success Advisor
Sue Nabeth Moore is the cofounder of Success Chain, an international consultancy coaching and training company. She is an award-winning customer success intrapreneur and entrepreneur with 25 years in software change management and CS leader roles. She has co-founded many CS communities to help evolve the profession including: Meetups in Paris and Lisbon, events in London and Dublin and the cofounder of the French-speaking summit, Engage Paris.
Sue Nabeth Moore
Customer Success Advisor
Sue Nabeth Moore is the cofounder of Success Chain, an international consultancy coaching and training company. She is an award-winning customer success intrapreneur and entrepreneur with 25 years in software change management and CS leader roles. She has co-founded many CS communities to help evolve the profession including: Meetups in Paris and Lisbon, events in London and Dublin and the cofounder of the French-speaking summit, Engage Paris.
Valentin Lejot
Senior CSM, Planhat
Valentin Lejot is a Senior CSM at Planhat, where he focuses on consulting CS leaders and teams on their CS strategies. Valentin has over 10 years of SaaS experience with the majority of that time being spent in customer and commercial facing roles. Valentin co-founded Engage Paris, the first French-speaking event dedicated to Customer Success professions.
Valentin Lejot
Senior CSM, Planhat
Valentin Lejot is a Senior CSM at Planhat, where he focuses on consulting CS leaders and teams on their CS strategies. Valentin has over 10 years of SaaS experience with the majority of that time being spent in customer and commercial facing roles. Valentin co-founded Engage Paris, the first French-speaking event dedicated to Customer Success professions.
Valentin Lejot
Senior CSM, Planhat
Valentin Lejot is a Senior CSM at Planhat, where he focuses on consulting CS leaders and teams on their CS strategies. Valentin has over 10 years of SaaS experience with the majority of that time being spent in customer and commercial facing roles. Valentin co-founded Engage Paris, the first French-speaking event dedicated to Customer Success professions.
Valentin Lejot
Senior CSM, Planhat
Valentin Lejot is a Senior CSM at Planhat, where he focuses on consulting CS leaders and teams on their CS strategies. Valentin has over 10 years of SaaS experience with the majority of that time being spent in customer and commercial facing roles. Valentin co-founded Engage Paris, the first French-speaking event dedicated to Customer Success professions.
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Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB