45 minutes
CRM war gestern: Warum Customer Success eigene Tools braucht
Ohne Kunden gibt es kein Unternehmen. Dementsprechend ist der Kundenerfolg (Customer Success) nicht die Verantwortung einzelner Abteilungen, sondern eine Philosophie. Dennoch ist vielen Unternehmen nicht bewusst, wie sie diesen Erfolg proaktiv gestalten können durch Bestandskundenbetreuung.
Was ist eine Customer Success Platform (CSP) und warum setzen die erfolgreichsten Technologieunternehmen eine CS-Plattform zusätzlich zum CRM ein, um Prozesse zu begleiten und zu optimieren?
In diesem 45-minütigen Webinar stellen Sally Stöwe und Jakob Mitchell die aktuellen Markttrends in der DACH-Region im Bereich Customer Success vor.
Was könnt Ihr erwarten?
Warum ein CRM für Customer Success nicht ausreicht
Der wachsende Fokus auf NRR und der Einfluss von Customer Success auf die Unternehmensbewertung
Tipps zur Vorbereitung auf den Einsatz einer CSP und zur Optimierung von CS-Prozessen
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About the speakers
Jakob Mitchell
CS Consultant, Planhat
Moderator
Jakob leads the DACH region at Planhat, where he helps companies design and implement customer success strategies to drive retention and growth powered by technology. His background is in CRM where he previously drove growth at HubSpot, enabling small businesses to scale smarter with tech.
Jakob Mitchell
CS Consultant, Planhat
Moderator
Jakob leads the DACH region at Planhat, where he helps companies design and implement customer success strategies to drive retention and growth powered by technology. His background is in CRM where he previously drove growth at HubSpot, enabling small businesses to scale smarter with tech.
Jakob Mitchell
CS Consultant, Planhat
Moderator
Jakob leads the DACH region at Planhat, where he helps companies design and implement customer success strategies to drive retention and growth powered by technology. His background is in CRM where he previously drove growth at HubSpot, enabling small businesses to scale smarter with tech.
Jakob Mitchell
CS Consultant, Planhat
Moderator
Jakob leads the DACH region at Planhat, where he helps companies design and implement customer success strategies to drive retention and growth powered by technology. His background is in CRM where he previously drove growth at HubSpot, enabling small businesses to scale smarter with tech.
Sally Stoewe
Co-Founder, Customer Obsessing Consulting
Sally is Co-Founder at Customer Obsessing Consulting, where she builds, grows & scales Customer Success organizations for customers across Europe & the US. With her background in Project Management, she empowers frontline CSMs through journey mapping, playbook design and skills training in various areas. Her expertise and contributions to the European CS organization made her be recognized as a CS Thought Leader to Watch in 2023.
Sally Stoewe
Co-Founder, Customer Obsessing Consulting
Sally is Co-Founder at Customer Obsessing Consulting, where she builds, grows & scales Customer Success organizations for customers across Europe & the US. With her background in Project Management, she empowers frontline CSMs through journey mapping, playbook design and skills training in various areas. Her expertise and contributions to the European CS organization made her be recognized as a CS Thought Leader to Watch in 2023.
Sally Stoewe
Co-Founder, Customer Obsessing Consulting
Sally is Co-Founder at Customer Obsessing Consulting, where she builds, grows & scales Customer Success organizations for customers across Europe & the US. With her background in Project Management, she empowers frontline CSMs through journey mapping, playbook design and skills training in various areas. Her expertise and contributions to the European CS organization made her be recognized as a CS Thought Leader to Watch in 2023.
Sally Stoewe
Co-Founder, Customer Obsessing Consulting
Sally is Co-Founder at Customer Obsessing Consulting, where she builds, grows & scales Customer Success organizations for customers across Europe & the US. With her background in Project Management, she empowers frontline CSMs through journey mapping, playbook design and skills training in various areas. Her expertise and contributions to the European CS organization made her be recognized as a CS Thought Leader to Watch in 2023.
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October 22, 2024
CRM war gestern: Warum Customer Success eigene Tools braucht
Key takeaways
Ohne Kunden gibt es kein Unternehmen. Dementsprechend ist der Kundenerfolg (Customer Success) nicht die Verantwortung einzelner Abteilungen, sondern eine Philosophie. Dennoch ist vielen Unternehmen nicht bewusst, wie sie diesen Erfolg proaktiv gestalten können durch Bestandskundenbetreuung.
Was ist eine Customer Success Platform (CSP) und warum setzen die erfolgreichsten Technologieunternehmen eine CS-Plattform zusätzlich zum CRM ein, um Prozesse zu begleiten und zu optimieren?
In diesem 45-minütigen Webinar stellen Sally Stöwe und Jakob Mitchell die aktuellen Markttrends in der DACH-Region im Bereich Customer Success vor.
Was könnt Ihr erwarten?
Warum ein CRM für Customer Success nicht ausreicht
Der wachsende Fokus auf NRR und der Einfluss von Customer Success auf die Unternehmensbewertung
Tipps zur Vorbereitung auf den Einsatz einer CSP und zur Optimierung von CS-Prozessen
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9 customer success strategies to reduce churn
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Multi-Year Deals: The basics
How to use customer success analytics to improve retention
9 customer success strategies to reduce churn
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By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2025 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2025 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2025 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2025 Planhat AB