30 minutes
Growing ARR as a CSM
Every business needs to grow, and upselling is a crucial part of that. But as a CSM, you always need to keep your customers’ interests in mind and create ongoing value that they will benefit from. Shifting focus between solving their everyday challenges and daring to take that discussion about expansion is a balancing act - but one that’s critical as a revenue function.
In this CSM corner we have invited Robyn Savage, Customer Success Lead at Tessian and Reed Kordella, Enterprise Customer Succuess Manager at Box who will share their experiences and best practices on how to run expansion.
Watch the session to learn:
what upsell really is about
tips for improving your customer expansion strategy
how to reveal upsell opportunities
About the speakers
Gurprem Sagoo
Customer Success Operations Manager, Planhat
Moderator
Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.
Gurprem Sagoo
Customer Success Operations Manager, Planhat
Moderator
Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.
Gurprem Sagoo
Customer Success Operations Manager, Planhat
Moderator
Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.
Gurprem Sagoo
Customer Success Operations Manager, Planhat
Moderator
Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.
Robyn Savage
CS Lead, Tessian
Robyn Savage is Customer Success Lead at Tessian (one of the UK’s fastest-growing private tech companies). Having started her career at Google, Robyn has undertaken CSM positions across ecommerce and cybersecurity, and has seen the CS specialism evolve rapidly during this time. She believes passionately in putting customers at the centre of decision making, finding mutual wins, and recognising CS as a revenue-driving function from the get go.
Robyn Savage
CS Lead, Tessian
Robyn Savage is Customer Success Lead at Tessian (one of the UK’s fastest-growing private tech companies). Having started her career at Google, Robyn has undertaken CSM positions across ecommerce and cybersecurity, and has seen the CS specialism evolve rapidly during this time. She believes passionately in putting customers at the centre of decision making, finding mutual wins, and recognising CS as a revenue-driving function from the get go.
Robyn Savage
CS Lead, Tessian
Robyn Savage is Customer Success Lead at Tessian (one of the UK’s fastest-growing private tech companies). Having started her career at Google, Robyn has undertaken CSM positions across ecommerce and cybersecurity, and has seen the CS specialism evolve rapidly during this time. She believes passionately in putting customers at the centre of decision making, finding mutual wins, and recognising CS as a revenue-driving function from the get go.
Robyn Savage
CS Lead, Tessian
Robyn Savage is Customer Success Lead at Tessian (one of the UK’s fastest-growing private tech companies). Having started her career at Google, Robyn has undertaken CSM positions across ecommerce and cybersecurity, and has seen the CS specialism evolve rapidly during this time. She believes passionately in putting customers at the centre of decision making, finding mutual wins, and recognising CS as a revenue-driving function from the get go.
Reed Kordella
Enterprise CSM, Box
Reed Kordella is an Enterprise CSM at Box with prior CS experience in multiple SaaS organizations and industries. His career began as an SDR turned AE and believes those roles can truly be a game changer to prepare one to work long-term with customers. Reed values strong discovery skills and a sense of curiosity in order to dig deep into what makes his customers excited about their solutions and how to build value throughout a partnership.
Reed Kordella
Enterprise CSM, Box
Reed Kordella is an Enterprise CSM at Box with prior CS experience in multiple SaaS organizations and industries. His career began as an SDR turned AE and believes those roles can truly be a game changer to prepare one to work long-term with customers. Reed values strong discovery skills and a sense of curiosity in order to dig deep into what makes his customers excited about their solutions and how to build value throughout a partnership.
Reed Kordella
Enterprise CSM, Box
Reed Kordella is an Enterprise CSM at Box with prior CS experience in multiple SaaS organizations and industries. His career began as an SDR turned AE and believes those roles can truly be a game changer to prepare one to work long-term with customers. Reed values strong discovery skills and a sense of curiosity in order to dig deep into what makes his customers excited about their solutions and how to build value throughout a partnership.
Reed Kordella
Enterprise CSM, Box
Reed Kordella is an Enterprise CSM at Box with prior CS experience in multiple SaaS organizations and industries. His career began as an SDR turned AE and believes those roles can truly be a game changer to prepare one to work long-term with customers. Reed values strong discovery skills and a sense of curiosity in order to dig deep into what makes his customers excited about their solutions and how to build value throughout a partnership.
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Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB